- Jira Service Management
Create Jira Service Management request in Slack or Microsoft Teams
With Assist, it’s easy to capture, assign, track, manage, and report on requests in Slack or Microsoft Teams while syncing them with Jira Service Management Cloud.
Making a Jira Service Management request is as easy as reacting to a message with an emoji in Slack or using the message action capabilities in Microsoft Teams. From there, the requester can select the appropriate team, fill out a custom request type, and submit their request without ever having to leave Slack or Microsoft Teams.
Requests are then received by the service team where they’re assigned to an available agent who can reply directly to the requester from the agent channel in Slack or Microsoft Teams. The entire conversation from your chat system is synced to your Jira Service Management Cloud instance. Issues can be opened from channels, direct messages, and the Assist app to then be triaged from a private agent channel by your team.
Note: A Jira Service Management cloud plan is required to use this app.
Privacy and security
Atlassian Assist integrates with your Atlassian product. This remote service can:
- View email addresses of users
- Act on a user's behalf, even when the user is offline
- Administer the host application
- Administer Jira projects