- Jira Service Management
- Jira Software
Create tickets and manage your help desk in Slack or Microsoft Teams
With Assist, it’s easy to capture, assign, track, manage, and report on requests in Slack or Microsoft Teams.
Making a Jira ticket is as easy as reacting to a message with an emoji in Slack or navigating to the ellipses button in the messaging composer in Microsoft Teams. From there the requester can select the appropriate team, fill out a custom form, and submit their request without ever having to leave Slack or Microsoft Teams.
Tickets are then received by the support team where they’re assigned to an available agent who can reply directly on the card. The entire conversation from your chat system is synced to your Jira instance. Issues can be opened in channels and direct messages, and then triaged from a private channel by your team.
Assist works with both Jira Service Management, Jira Software, on Jira Cloud, DataCenter, and Server.
Note: A Halp or paid Jira Service Management cloud subscription is required to use this app.
Privacy and security
Atlassian Assist integrates with your Atlassian product. This remote service can:
- View email addresses of users
- Act on a user's behalf, even when the user is offline
- Administer the host application
- Administer Jira projects