Round Robin Assignment for Jira & JSM
OVERALL RATINGS
INSTALLS
2
We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.
Key highlights of the appAutomatically assign issues based on multiple criteria : JIRA issues & JSM incidents to users in your project team
Three different strategies to choose from
Chose assignment based on sequential, number of issues & workload to each person in the group.
Map multiple groups based on custom fields
Round robin plugins help your distribute load to users from multiple groups using custom field value. Map custom field values to group.
Different round robin for each issue type
Create multiple round robin mappings based on issue type, route different issue types do different groups .
More details
Round Robin Assignment currently support following strategies
- Simple round robin - Sequential assignment of issues to users to users in a group
- Total number of open issues - Assign issues based on total number of open issues to each users in a group. User with lesser number of issues gets more issues.
- Workload of issues - Assign issues based on workload on each user in a group. Person with lesser workload get more issues
You can use above strategies to distribute ticket to single group or multiple groups based on any select list custom field used by the project. This gives you flexibility to configure multiple groups based on the value of custom field each option can be mapped to a group.
You need to ensure the group is in assignable permission in permission scheme.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
We no longer offer sales and support for server apps. You can still explore the earlier versions but these may not offer the necessary support.