Round Robin Assignment for JIRA & JSM
- Jira Service Management
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Automatically assign issues based on multiple criteria : JIRA issues & JSM incidents to users in your project team
Three different strategies to choose from
Chose assignment based on sequential, number of issues & workload to each person in the group.
Map multiple groups based on custom fields
Round robin plugins help your distribute load to users from multiple groups using custom field value. Map custom field values to group.
Different round robin for each issue type
Create multiple round robin mappings based on issue type, route different issue types do different groups .
Round Robin Assignment currently support following strategies
- Simple round robin - Sequential assignment of issues to users to users in a group
- Total number of open issues - Assign issues based on total number of open issues to each users in a group. User with lesser number of issues gets more issues.
- Workload of issues - Assign issues based on workload on each user in a group. Person with lesser workload get more issues
You can use above strategies to distribute ticket to single group or multiple groups based on any select list custom field used by the project. This gives you flexibility to configure multiple groups based on the value of custom field each option can be mapped to a group.
You need to ensure the group is in assignable permission in permission scheme.