Zoho CRM

for Jira Cloud
212 installs
  • Supported
  • Jira Service Management
Free app
Cloud

Know your customers before you take action. Enhance your customer service by having Jira Service Desk integrated with Zoho CRM

Customer Information at Your Fingertips

Fetch all the information regarding the customers out there in Zoho CRM using the Jira Service Desk. With this information, the customer service team will get to know and thus serve the customers better.

Makes Your Work Smart

Minimize your manual efforts on switching between tabs. With a match, all the available information of the contact raising a request will be automatically fetched and be instantly visible to the customer service team.

Better Service

Knowing about the customers better, the service team can make personalized decisions and be able to provide custom-built experience for customers.

More details

Successful customers decide your team's success. Your customer service team would be getting queries from customers in Jira Service Desk, but the customer information is only available in Zoho CRM. Let the app solve this problem.

The benefits include:

  • Integrated expertize for your teams; everybody across Jira Service Desk and Zoho CRM gets a constant view of customers.
  • Easy for the customer service team to prioritize among customers.
  • The customer service team gets instant access to customer information, thus answer the right questions and in the right (personalized) way.

Key features:

  • Automatic match of reporter with Zoho CRM contact in all Jira Service Desk requests.
  • View Contact and Account information from within Jira Service Desk requests.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more
This partner has not completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

Zoho CRM integrates with your Atlassian product. This remote service can:

  • View email addresses of users
  • Read data from the host application