1
130
Customers have installed this app in at least 130 active instances.

    Zoho CRM

    by Zoho Corporation Pvt Ltdfor Jira Cloud
    Supported
    Zoho Corporation Pvt Ltd supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Free app

    Know your customers before you take action. Enhance your customer service by having Jira Service Desk integrated with Zoho CRM

    Know your customers before you take action. Enhance your customer service by having Jira Service Desk integrated with Zoho CRM

    Know your customers before you take action. Enhance your customer service by having Jira Service Desk integrated with Zoho CRM

    Customer Information at Your Fingertips

    Makes Your Work Smart

    Better Service

    Fetch all the information regarding the customers out there in Zoho CRM using the Jira Service Desk. With this information, the customer service team will get to know and thus serve the customers better.

    Minimize your manual efforts on switching between tabs. With a match, all the available information of the contact raising a request will be automatically fetched and be instantly visible to the customer service team.

    Knowing about the customers better, the service team can make personalized decisions and be able to provide custom-built experience for customers.

    More details

    Successful customers decide your team's success. Your customer service team would be getting queries from customers in Jira Service Desk, but the customer information is only available in Zoho CRM. Let the app solve this problem.

    The benefits include:

    • Integrated expertize for your teams; everybody across Jira Service Desk and Zoho CRM gets a constant view of customers.
    • Easy for the customer service team to prioritize among customers.
    • The customer service team gets instant access to customer information, thus answer the right questions and in the right (personalized) way.

    Key features:

    • Automatic match of reporter with Zoho CRM contact in all Jira Service Desk requests.
    • View Contact and Account information from within Jira Service Desk requests.

    Reviews for cloud

    (1)
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    by Rick Baker on 2020-03-06
    Each SD user must have a Zoho account to use
    1 out of 2 found this review helpful
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Zoho Corporation Pvt Ltd provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Versions

    Jira Cloud • Released 2019-04-25

    Summary

    Enhance your customer service by having Jira integrated with Zoho CRM

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Zoho CRM.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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