Solution Articles for Jira Service Management

for Jira Cloud, Jira Server 7.8.0 - 8.1.3 and more
2 installs
  • Supported
  • Jira Service Management

Enhance the support quality and unblock your agents with solution articles

Solution Articles Manager

Create and manage your team's solution articles

Search Solution Articles right in the issue view

As an agent, you'll be able to search for information in the issue view. Also, you will see recently visited articles at every moment.

See Solution Articles details

Read about the selected solution article right in the issue view, no extra navigation needed.

More details

Solution Articles for Jira Service Management provides your team with a content-customizable knowledge base that will provide your agents with more information to solve customers requests.

At the project level, you'll find a section to manage all the solution articles for that particular project, as well as options to categorize them and add tags.

At the issue level, the agents will be able to search for solution articles and visualize them without navigating to additional screens.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.

Vendor privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more

This partner has not completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

Solution Articles for Jira Service Management integrates with your Atlassian product. This remote service can:

  • Read data from the host application