Solution Articles for Jira Service Management
Enhance the support quality and unblock your agents with solution articles
Solution Articles Manager
Create and manage your team's solution articles
Search Solution Articles right in the issue view
As an agent, you'll be able to search for information in the issue view. Also, you will see recently visited articles at every moment.
See Solution Articles details
Read about the selected solution article right in the issue view, no extra navigation needed.
Solution Articles for Jira Service Management provides your team with a content-customizable knowledge base that will provide your agents with more information to solve customers requests.
At the project level, you'll find a section to manage all the solution articles for that particular project, as well as options to categorize them and add tags.
At the issue level, the agents will be able to search for solution articles and visualize them without navigating to additional screens.
Privacy and security
Solution Articles for Jira Service Management integrates with your Atlassian product. This remote service can:
- Read data from the host application