Customers have installed this app in at least 166 active instances.
    by Goldfinger Holdings, Inc.for Jira Server 8.0.0.m0021-eap07 - 8.16.1
    Jira Service Management
    This app is compatible with Jira Service Management.
    Goldfinger Holdings, Inc. supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Jira Service Management
    This app is compatible with Jira Service Management.

    Jira integration with Salesforce CRM works with Jira Data Center

    Jira integration with Salesforce CRM works with Jira Data Center

    Jira integration with Salesforce CRM works with Jira Data Center

    Highly Configurable

    Extensive control of comments & attachments

    Display CRM fields in JIRA

    Control which values are copied between JIRA and CRM

    Copy comments and attachments between JIRA and any CRM record either automatically or manually

    Control which comments are copied and the visibility of those comments in the other system

    Control which CRM fields are displayed in JIRA

    More details

    For earlier versions of Jira go here

    Supports Jira Data Center and Jira Service Desk.

    Goldfinger Holdings' CRM Plugin for Jira allows you to automatically exchange data between Jira and CRM, displaying CRM data on your Jira issue screen and Jira data in your CRM system. It is highly configurable, supports many-to-many mappings in both directions and supports custom fields and objects

    Can be used with these CRM systems

    • Salesforce.com
    • SugarCRM
    • MS Dynamics CRM Online

    Reviews for cloud

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    Reviews for server

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    by Billie Harland on 2021-04-20
    A fantastic solution for what is usually a tricky problem, this is the best add-on for connecting a CRM and Jira that I've found. For a common use-case, it can be surprisingly difficult and resource intensive to connect a CRM to Jira... but not with this. Our requirements were: • A solution for linking account and ticket data from our CRM to Jira (starting one way) • With the ability to control where it can be used in Jira • With scaleable features for enabling bi-directional sync later • With options to scale the sync into other objects later • Which was not API-call heavy or difficult to implement • Which enabled CRM account field use in Jira reporting (a core requirement) • And which could scale in resource intensity based on whether we wanted a realtime or cadenced data sync (or both) ... and this add-on does it all. It's robust enough to bi-directionally move data between the CRM and Jira in realtime while also configurable enough to start small with a one-way sync for a few account fields we needed in Jira reporting. It's easy to setup for an admin and easy to use for end-users. The install base is large (especially once you realize the different versions are one add-on) and as a bonus, they take product support very seriously. I would go so far as to say they take support more seriously than any other Jira add-on vendor I've ever worked with. During setup, they were even willing to jump on a call to hear me out on new features! This is what we were looking for and more than just meeting requirements, it does what we -want- it to do. Nice!
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    by Dan DuBois on 2021-04-07
    This plugin is a robust tool that helps us share all the data we need between the two systems, with a simple setup process and many features (including several we haven't even tried yet), including dynamic linked fields and the critical option of "many-to-one" case/issue linking. This plugin has remained a critical piece of our Customer Operations team's workflow, and it has always done just what we needed it to do where other available plugins in the marketplace could not. We seamlessly upgraded from the pre-7.x version to the post-8.x version and had no trouble at all. We've been a customer of theirs for 3+ years and have had nothing but great experiences and prompt replies from their support and sales teams. It would be nice if we could purchase the license directly via the Marketplace and group it with our existing Atlassian licenses. We too are hoping there will be a Cloud-compatible version of the plugin available when we migrate our instance to Cloud in the coming months and would prefer to not have to switch to a different plugin to keep our integration running smooth throughout. Thanks for all your help, Wayne, Enver and Jamie.
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    by Basavaraj Nesaragi on 2021-04-06
    This plugin is one of the best plugin we have ever seen . We have been using it for more than 8 years. We have not seen much issues with this add-on. Support team is really helpful. We are looking for cloud version of this . I hope cloud version will be released soon.
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    by Eric Traband on 2021-03-31
    Excellent, stable plugin. Responsive support (that that they were the problem... turns out we had rogue automations in our SF instance, but they helped figure it out) and a passion for Jira and the work they do!
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    by Bartosz Szpak on 2021-03-30
    We've been using this plugin for years and despite Atlassian discontinuing their server support in 2024, we're going to ride this out for as long as we can because... the plugin just works, even across site migrations from server-to-server. There was no reconfiguration to do on the Jira side as it is nicely integrated into the infrastructure back-end, which is what makes Jira and its plug-ins so powerful. And on the CRM side, an admin simply needed to switch over to the new URL and data sync was seamless. Jira/CRM configuration is straight-forward with granular data flow control. It's a testament to a product's design and ease-of-use when end users don't really need to rely on support, but when we have reached out for admin-related extensions or renewals, everyone has been extremely helpful and considerate. All in all, great product, great support!
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    Reviews for Data Center

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    This app is sold by a third-party vendor.

    Let us know that you'd like to manage this app's billing on your Atlassian invoice.

    Pricing FAQ

    What does 'paid-via-vendor' mean?

    Paid-via-vendor apps are licensed and purchased directly through the vendor who makes this app.

    Payment for paid-via-vendor apps is not handled by Atlassian.

    Will paid-via-vendor transactions be on my Atlassian invoice?

    Paid-via-vendor transactions are not managed by Atlassian. This means transactions for paid-via-vendor apps will not be on your Atlassian invoice.

    Goldfinger Holdings, Inc. provides support for this app.

    Vendor support resources


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    Version 7.2.10-56022 Jira Server 8.0.0.m0021-eap07 - 8.16.1 Released 2021-03-31


    Bug fixes and improvements



    • Using CRM Plugin fields in Jira Queues leads to warnings in log
    • Issue Option "Update Only Primary Case" sometimes updates a Case other than the first linked Case
    • Formatted Jira comments copied to rich-text CRM comments sometimes copy back to Jira without correct formatting.


    • Support wildcards in value translations of field mappings
    • Ignore field mappings for Jira fields that aren't in-context for the issue being updated
    • New option to make syncs from Jira to CRM asynchronous
    • Option to remove "Return to Case" link on the results window after using a custom button in CRM


    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Salesforce Integration Plugin for Jira via search. Results include app versions compatible with your Jira instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Salesforce Integration Plugin for Jira versions compatible with your instance, you can look through our version history page.

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