Theme Extension for Jira Service Management

for Jira Cloud, Jira Server 9.0.0 - 9.17.1, Jira Data Center 9.0.0 - 9.17.1 and more
  • Supported
  • Jira Service Management

Create a Customer Portal in Jira Service Management that reflects your brand

Create a clear and convenient Help Center

Organize the structure of your Customer Portal for easier navigation. Make a dedicated page for each project that your clients can access anytime. Select which types of requests to show for particular projects.

Use a predefined template or design your layout

Work on premade templates or create a unique design with your brand colors, fonts, images, and logos. Choose from a wide range of possible combinations. Build an engaging Help Center with consistent branding.

Control access permissions to keep your data safe

Protect your project's and customers' data. Restrict the visibility of specific pages and items. Control who has access to the Customer Portal content and functionalities. Set up permissions for users or user groups.

More details

If you didn’t find the information you were looking for, book a 1:1 demo session with one of our support specialists. We’re always happy to answer your questions!

Theme Extension lets you customize your Help Center look, so it fits your organization's branding. Read more about the app’s features configuration by clicking the links to the documentation:

To learn how to navigate a Page as a customer please go to the User Guide. We also invite you to visit Theme Extension landing page.

Support ITSM by giving your customers more self-service options. See our other apps:



This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Theme Extension for Jira Service Management integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application


This app is free for up to 10 users