300
Customers have installed this app in at least 300 active instances.
300
Customers have installed this app in at least 300 active instances.
    by Hexygen Inc.for Jira Server 7.6.0 - 8.11.0, Jira Data Center 7.6.0 - 8.11.0 and more versions
    Versions available for Jira Server 7.2.0 - 7.5.4
    Jira Data Center 7.2.0 - 7.5.4
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Hexygen Inc. supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Hexygen Inc. supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Excel at customer experience with unique custom designs of Jira Service Desk user interfaces

    Excel at customer experience with unique custom designs of Jira Service Desk user interfaces

    Excel at customer experience with unique custom designs of Jira Service Desk user interfaces

    Choose from 6 types of customizable cards

    Design a minimalist, easily navigable Help Center

    Group Service Desk projects into custom categories

    With Cards Theme, guide Customers towards the quickest answer with clear and visually appealing cards representing request types and Service Desks. Choose from a variety of engaging designs for an inviting feeling.

    With List Theme, organize your Help Center into a transparent list structure for fast navigation, even through large numbers of elements. Choose from predefined vibrant color schemes or create your own. /

    Create custom categories and organize your Service Desk projects and request types for an optimal flow of information. Make the support process smooth, intuitive, and pleasant both for Customers and support agents.

    Choose from 6 types of customizable cards

    Design a minimalist, easily navigable Help Center

    Group Service Desk projects into custom categories

    With Cards Theme, guide Customers towards the quickest answer with clear and visually appealing cards representing request types and Service Desks. Choose from a variety of engaging designs for an inviting feeling.

    With List Theme, organize your Help Center into a transparent list structure for fast navigation, even through large numbers of elements. Choose from predefined vibrant color schemes or create your own. /

    Create custom categories and organize your Service Desk projects and request types for an optimal flow of information. Make the support process smooth, intuitive, and pleasant both for Customers and support agents.

    More details

    Theme Extension for Jira Service Desk extends the default customization options for Jira Service Desk user interfaces and allows you to craft a one-of-a-kind customer support experience that leaves a lasting impression. With two elegant themes to choose from, you can make your Customer Portal stand out. Thanks to numerous customisation options, you get to create exquisite designs that showcase your style and brand philosophy.

    Theme Extension for Jira Service Desk lets you:

    • boost customer satisfaction with a unique look and feel of Help Center and Customer Portal.
    • make raising and resolving requests straightforward by organizing your Service Desks into custom categories.
    • choose from two eye-catching and modern themes: Cards and List.
    • choose from 6 types of customizable cards for request types and Service Desks in the Cards theme.
    • make your Help Center easy to navigate with the minimalist but vibrant List theme.
    • customize theme styles or create your own that best suits your brand.

    More details

    Theme Extension for Jira Service Desk extends the default customization options for Jira Service Desk user interfaces and allows you to craft a one-of-a-kind customer support experience that leaves a lasting impression. With two elegant themes to choose from, you can make your Customer Portal stand out. Thanks to numerous customisation options, you get to create exquisite designs that showcase your style and brand philosophy.

    Theme Extension for Jira Service Desk lets you:

    • boost customer satisfaction with a unique look and feel of Help Center and Customer Portal.
    • make raising and resolving requests straightforward by organizing your Service Desks into custom categories.
    • choose from two eye-catching and modern themes: Cards and List.
    • choose from 6 types of customizable cards for request types and Service Desks in the Cards theme.
    • make your Help Center easy to navigate with the minimalist but vibrant List theme.
    • customize theme styles or create your own that best suits your brand.

    Reviews for cloud

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    Reviews for server

    (11)
    Sign in to write a review
    by Mauricio Murcia Rendon on 2020-06-04
    Hello, I would like to be able to modify the customer portal with your tool, but my environment is cloud, do you have possibilities to do it?
    Was this review helpful?YesNo
    Hexygen Inc.

    Hi Mauricio,

    Thank you for being interested in the Cloud version of our Theme Extension app! As you probably noted, this app is only available for Server and Data Center hosting for now. We still gather our customers’ interest in the case of Cloud hosting and maybe in a longer perspective we will publish this app on the Cloud as well. If any suggestions or concerns about our apps arise in the future, we encourage you to contact us via our Customer Portal first to make sure whether the task or app you’re looking for there is in our roadmap or whether the problem is already known. We will always do our best to assist!

    Best regards, Deviniti Support Team

    by Jessie Chia [Information Officer] on 2020-04-07
    The team is awesome! Prompt responses and right-on solutions in a timely manner. It's assuring to know that there is a solid team ready to assist :) Thanks for the support and continue shining bright!
    Was this review helpful?YesNo
    Hexygen Inc.

    Thank you so much for your kind words, Jessie!

    The team here at Deviniti is thrilled to hear such good feedback, and we're always glad to be of help. Working on integration between Theme Extension and ScriptRunner was a pleasure. Great to hear that you find it useful!

    Do not hesitate to contact us with any ideas in the future!

    Best regards, Deviniti Support Team

    by Abdelhalim ELKHATTABI on 2019-04-26
    As usual , BRILLANT :)
    Was this review helpful?YesNo
    Hexygen Inc.

    Hi Abdelhalim,

    Thank you for your rating! We're glad to hear that our app works great!

    Best regards, Deviniti Support Team

    Reviews for Data Center

    (11)
    Sign in to write a review
    by Steve H on 2020-07-09
    Using this tool it's possible to get a really good looking portal quite easily and there are some good configuration options. The support is very responsive and they are always open to listening to customer suggestions on how to improve the product
    Was this review helpful?YesNo
    Hexygen Inc.

    Hi Steve,

    Thank you for your feedback! We are glad to hear that you are satisfied with our work - it is highly motivating for us! We do our best to meet our customers' needs and we're open to all new ideas!

    Best regards, Deviniti Support Team

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$40050 users$800100 users$1,000250 users$2,000500 & upAdditional pricing details
    50 users$300/year100 users$500/year250 users$2,000/year500 users$3,000/year750 users$3,000/year1000 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Hexygen Inc. provides support for this app.

    Hexygen Inc. provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 2.4.0 Jira Server 7.6.0 - 8.11.0 Released 2020-08-03

    Summary

    Improvement & Bugfix release

    Details

    Feature

    • Possibility to customise Request Details View consistent with applied theme on the Help Center

    Note: We are working on the compatibility this new view with other our apps. We know issues with Bundled Fields and Rich Text custom field from Extension app. Also links from My Requests Extension and Translation apps in the top navigation do not work. We will fix it in the next version as soon as possible.

    Improvements

    • Support for Chat for Jira Service Desk app
    • Improved compatibility with Confluence

    Fixes

    • Lack of request type icon on the Request Details View (in the iframe).
    • After one of the requests is approved, approvals count is not refreshed automatically and it still shows the old number with Theme Extension enabled on the portal.
    • After adding a Portal Description and removing it again, the <p> tags stay and the title of the card does not center again.
    • Show icons feature doesn't work on the Help Center and when the Categorisation feature is enabled.

    Versions

    Version 2.4.0 Jira Data Center 7.6.0 - 8.11.0 Released 2020-08-03

    Summary

    Improvement & Bugfix release

    Details

    Feature

    • Possibility to customise Request Details View consistent with applied theme on the Help Center

    Note: We are working on the compatibility this new view with other our apps. We know issues with Bundled Fields and Rich Text custom field from Extension app. Also links from My Requests Extension and Translation apps in the top navigation do not work. We will fix it in the next version as soon as possible.

    Improvements

    • Support for Chat for Jira Service Desk app
    • Improved compatibility with Confluence

    Fixes

    • Lack of request type icon on the Request Details View (in the iframe).
    • After one of the requests is approved, approvals count is not refreshed automatically and it still shows the old number with Theme Extension enabled on the portal.
    • After adding a Portal Description and removing it again, the <p> tags stay and the title of the card does not center again.
    • Show icons feature doesn't work on the Help Center and when the Categorisation feature is enabled.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Theme Extension for Jira Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Theme Extension for Jira Service Desk. You're prompted to log into MyAtlassian. Theme Extension for Jira Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Theme Extension for Jira Service Desk versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Theme Extension for Jira Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Theme Extension for Jira Service Desk. You're prompted to log into MyAtlassian. Theme Extension for Jira Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Theme Extension for Jira Service Desk versions compatible with your instance, you can look through our version history page.

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