OVERALL RATINGS
INSTALLS
2
We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.
Key highlights of the appEnsuring your agents are raising a Jira Service Management Request correctly
Agent Confirmation on Create
To ensure consistency with best practice, Agents can be forced to raise a request or they are prompted with an option to either raise the ticket on the customer portal or to create the issue using Jira.
Contextual evaluation
If a user clicks on the Create button when in a different context (non-Jira Service Desk Project, Dashboard, Admin pages), the confirmation message is not displayed.
Configurable message and Enforce Option
Administrative controls for terminology used in your confirmation message
More details
Agents, especially those used to Jira, will often raise Service Desk requests via Jira's Create button. This results in missing data (such as Customer Request Type), or far too many custom fields being displayed on the create screen. Furthermore, Automations or SLAs can fail to run because of this missing data. Pro Create for Jira Service Desk solves these problems by reminding the Agent to 'Raise a request' via the Portal, either without or with enforcing this. This allows Incidents and Service Requests to be raised correctly via the Portal, but also Changes and Problems to be raised via Jira's create button. The current workarounds of hiding the Create button with Script in the Announcement Banner, or Modifying the project's permission schemes do not allow for this best practice behavior. Pro Create for Jira Service Desk solves the following requests:
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
We no longer offer sales and support for server apps. You can still explore the earlier versions but these may not offer the necessary support.