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Pro Create for Jira Service Management

by Accxia
works with Jira Server 7.10.1 - 9.15.2 and more

OVERALL RATINGS

We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.

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Key highlights of the appEnsuring your agents are raising a Jira Service Management Request correctly

watch Pro Create for Jira Service Management video

Agent Confirmation on Create

To ensure consistency with best practice, Agents can be forced to raise a request or they are prompted with an option to either raise the ticket on the customer portal or to create the issue using Jira.

Contextual evaluation

If a user clicks on the Create button when in a different context (non-Jira Service Desk Project, Dashboard, Admin pages), the confirmation message is not displayed.

Configurable message and Enforce Option

Administrative controls for terminology used in your confirmation message

More details

Agents, especially those used to Jira, will often raise Service Desk requests via Jira's Create button. This results in missing data (such as Customer Request Type), or far too many custom fields being displayed on the create screen. Furthermore, Automations or SLAs can fail to run because of this missing data. Pro Create for Jira Service Desk solves these problems by reminding the Agent to 'Raise a request' via the Portal, either without or with enforcing this. This allows Incidents and Service Requests to be raised correctly via the Portal, but also Changes and Problems to be raised via Jira's create button. The current workarounds of hiding the Create button with Script in the Announcement Banner, or Modifying the project's permission schemes do not allow for this best practice behavior. Pro Create for Jira Service Desk solves the following requests:

JSDSERVER-1736

JSDSERVER-4445

JSDSERVER-5743

JRASERVER-39071

JRASERVER-44642

Resources

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Version information

We no longer offer sales and support for server apps. You can still explore the earlier versions but these may not offer the necessary support.

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