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Key highlights of the appServiceNow owns the incident. Jira owns the fix. ZigiOps makes sure both always know the score
ZigiOps Bidirectional Jira–ServiceNow Dashboard
The ZigiOps dashboard provides real-time visibility into bidirectional Jira–ServiceNow integrations, showing active operations, processed records, and integration health.
ZigiOps offers a variety of systems to integrate
ZigiOps offers ready-to-use integration templates while allowing you to build custom integrations, define parameters, and create multiple workflows tailored to your needs.
No-code ServiceNow Jira integration in minutes
Use no-code conditional field mapping to define complex data relationships and dependencies with ease. Connect Jira and ServiceNow in minutes to keep teams aligned and collaboration running smoothly.
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More details
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ServiceNow runs your ITSM. Jira runs your development. Between them sits every incident that needs both teams to resolve it — and right now, that handoff is slower than it should be.
ZigiOps fixes that permanently. Every ServiceNow incident, case, service request, and custom record that needs dev attention arrives in Jira automatically — attachments, comments, custom fields, and all. Every Jira update travels back. No ceiling on users, entities, or sync operations — ever.
What sets ZigiOps apart in enterprise environments: conditional field mapping, custom triggers, advanced logic, and data transformations that reflect how your organization actually operates — not how an integration vendor assumes it does. Automated workflows keep issues, incidents, and changes aligned across both systems without a configuration team standing by to maintain them.
- Check our ServiceNow integration pages
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1.0.0•for Confluence Cloud, Jira Cloud, Jira Product Discovery Cloud
- Release date
- Aug 5th 2022
- Summary
- ServiceNow integration for Jira by ZigiOps (no-code, two-way sync)
- Details
What ZigiOps handles without being asked:
- Jira Tasks and Bugs ↔ ServiceNow Incidents, Problems, and Service Catalog Tasks
- Comments, attachments, and custom fields synced in both directions continuously
- Correlation logic that keeps records aligned across their entire lifecycle
- Predefined field mappings with data transformation built in
- Scheduled polling so nothing gets missed between real-time events
- Zero scripts, zero plugins — configured entirely without code
Check more details for our latest release here.
Have questions? Write us or chat with us.
- Payment model
- Paid via Vendor
- License type
- Commercial