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Freshdesk JIRA Connector

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Freshdesk JIRA connector by IntegrateCloud

The JIRA Integration App by IntegrateCloud, allows users to create JIRA issues right inside the Freshdesk tickets. It also allows you to link existing Freshdesk tickets to an existing JIRA issue. In addition to this, this integration enables agents to notify the JIRA team, by sending comments inside Freshdesk Support.

The App has 4 tabs, 'Create Issue', 'Link Issue', 'Notify' & 'Tickets'. -Create Issue: When clicked on, the Create Issue tab loads the JIRA project, JIRA Issue type and based on the selection it will load all the JIRA fields like reporter, assignee custom fields. The User can make a selection and click on 'Create Issue' which would create an issue in JIRA and then display the corresponding JIRA Id in the App. -Link Issue: This tab allows you to link an existing Freshdesk Ticket to one or multiple JIRA issues. -Notify: This tab allows a user to send notifications to the JIRA team which would show up as a comment in JIRA. -Tickets

Resources

  • Download

    Get the .jar file downloaded to your system

  • App documentation

    Comprehensive set of documentation from the partner on how this app works

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    Get the End User License Agreement for this app

Privacy and Security

Privacy policy

  • Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

    Partner privacy policy

Security program

  • This app is not part of the Marketplace Bug Bounty program.

Version information

Version 1.0.0for Jira Cloud, Jira Cloud 3.0 - 8.25.2, Confluence Cloud, Confluence Cloud 7.18.0 - 7.18.3, Confluence Cloud 7.18.0 - 7.18.3

Release date

Mar 26th 2019

Summary

Freshdesk JIRA connector

Details

Freshdesk JIRA connector by IntegrateCloud

The JIRA Integration App by IntegrateCloud, allows users to create JIRA issues right inside the Freshdesk tickets. It also allows you to link existing Freshdesk tickets to an existing JIRA issue. In addition to this, this integration enables agents to notify the JIRA team, by sending comments inside Freshdesk Support.

The App has 4 tabs, 'Create Issue', 'Link Issue', 'Notify' & 'Tickets'. -Create Issue: When clicked on, the Create Issue tab loads the JIRA project, JIRA Issue type and based on the selection it will load all the JIRA fields like reporter, assignee custom fields. The User can make a selection and click on 'Create Issue' which would create an issue in JIRA and then display the corresponding JIRA Id in the App. -Link Issue: This tab allows you to link an existing Freshdesk Ticket to one or multiple JIRA issues. -Notify: This tab allows a user to send notifications to the JIRA team which would show up as a comment in JIRA. -Tickets

Payment model

Free

License type

Commercial

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