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Customers have downloaded this app 29 times.
    by IntegrateCloud Incfor Jira Cloud and Jira Server 3.0 - 8.0.2
    Supported
    IntegrateCloud Inc supports this app.

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    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    IntegrateCloud Inc supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
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    freshdesk

    freshdesk

    freshdesk

    More details

    Freshdesk JIRA connector by IntegrateCloud

    The JIRA Integration App by IntegrateCloud, allows users to create JIRA issues right inside the Freshdesk tickets. It also allows you to link existing Freshdesk tickets to an existing JIRA issue. In addition to this, this integration enables agents to notify the JIRA team, by sending comments inside Freshdesk Support.

    The App has 4 tabs, 'Create Issue', 'Link Issue', 'Notify' & 'Tickets'. -Create Issue: When clicked on, the Create Issue tab loads the JIRA project, JIRA Issue type and based on the selection it will load all the JIRA fields like reporter, assignee custom fields. The User can make a selection and click on 'Create Issue' which would create an issue in JIRA and then display the corresponding JIRA Id in the App. -Link Issue: This tab allows you to link an existing Freshdesk Ticket to one or multiple JIRA issues. -Notify: This tab allows a user to send notifications to the JIRA team which would show up as a comment in JIRA. -Tickets

    More details

    Freshdesk JIRA connector by IntegrateCloud

    The JIRA Integration App by IntegrateCloud, allows users to create JIRA issues right inside the Freshdesk tickets. It also allows you to link existing Freshdesk tickets to an existing JIRA issue. In addition to this, this integration enables agents to notify the JIRA team, by sending comments inside Freshdesk Support.

    The App has 4 tabs, 'Create Issue', 'Link Issue', 'Notify' & 'Tickets'. -Create Issue: When clicked on, the Create Issue tab loads the JIRA project, JIRA Issue type and based on the selection it will load all the JIRA fields like reporter, assignee custom fields. The User can make a selection and click on 'Create Issue' which would create an issue in JIRA and then display the corresponding JIRA Id in the App. -Link Issue: This tab allows you to link an existing Freshdesk Ticket to one or multiple JIRA issues. -Notify: This tab allows a user to send notifications to the JIRA team which would show up as a comment in JIRA. -Tickets

    Reviews for cloud

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    by keval shah on 2019-03-29
    Quick and easy way to connect Freshdesk tickets to JIRA. Very useful app - thanks IntergateCloud!
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    by Minaxi shah on 2019-03-28
    The integrateCloud Freshdesk JIRA Connector is amazing. Not only does the product provide excellent results, so does the professional support that comes with the product. I was able to get on a call to qualify the needs for my business and the IntegrateCloud team was able to produce and provide assistance with the integration very quickly! I use tags and labels across platforms to report ticket aging and provide pertinent metrics regarding the issues that directly relate to client services and the achievement or breaching of agreed upon SLA. I now am able to have Labels & Tags that correlate to one another on each platform for the ability to report issues on both sides.
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    IntegrateCloud Inc provides support for this app.

    IntegrateCloud Inc provides support for this app.

    Vendor support resources

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    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2019-03-26

    Summary

    Freshdesk JIRA connector

    Details

    Freshdesk JIRA connector by IntegrateCloud

    The JIRA Integration App by IntegrateCloud, allows users to create JIRA issues right inside the Freshdesk tickets. It also allows you to link existing Freshdesk tickets to an existing JIRA issue. In addition to this, this integration enables agents to notify the JIRA team, by sending comments inside Freshdesk Support.

    The App has 4 tabs, 'Create Issue', 'Link Issue', 'Notify' & 'Tickets'. -Create Issue: When clicked on, the Create Issue tab loads the JIRA project, JIRA Issue type and based on the selection it will load all the JIRA fields like reporter, assignee custom fields. The User can make a selection and click on 'Create Issue' which would create an issue in JIRA and then display the corresponding JIRA Id in the App. -Link Issue: This tab allows you to link an existing Freshdesk Ticket to one or multiple JIRA issues. -Notify: This tab allows a user to send notifications to the JIRA team which would show up as a comment in JIRA. -Tickets

    Versions

    Version 1.0.0 Jira Server 3.0 - 8.0.2 Released 2019-03-26

    Summary

    Freshdesk JIRA connector

    Details

    Freshdesk JIRA connector by IntegrateCloud

    The JIRA Integration App by IntegrateCloud, allows users to create JIRA issues right inside the Freshdesk tickets. It also allows you to link existing Freshdesk tickets to an existing JIRA issue. In addition to this, this integration enables agents to notify the JIRA team, by sending comments inside Freshdesk Support.

    The App has 4 tabs, 'Create Issue', 'Link Issue', 'Notify' & 'Tickets'. -Create Issue: When clicked on, the Create Issue tab loads the JIRA project, JIRA Issue type and based on the selection it will load all the JIRA fields like reporter, assignee custom fields. The User can make a selection and click on 'Create Issue' which would create an issue in JIRA and then display the corresponding JIRA Id in the App. -Link Issue: This tab allows you to link an existing Freshdesk Ticket to one or multiple JIRA issues. -Notify: This tab allows a user to send notifications to the JIRA team which would show up as a comment in JIRA. -Tickets

    Installation