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Freshdesk JIRA connector by IntegrateCloud
The JIRA Integration App by IntegrateCloud, allows users to create JIRA issues right inside the Freshdesk tickets. It also allows you to link existing Freshdesk tickets to an existing JIRA issue. In addition to this, this integration enables agents to notify the JIRA team, by sending comments inside Freshdesk Support.
The App has 4 tabs, 'Create Issue', 'Link Issue', 'Notify' & 'Tickets'. -Create Issue: When clicked on, the Create Issue tab loads the JIRA project, JIRA Issue type and based on the selection it will load all the JIRA fields like reporter, assignee custom fields. The User can make a selection and click on 'Create Issue' which would create an issue in JIRA and then display the corresponding JIRA Id in the App. -Link Issue: This tab allows you to link an existing Freshdesk Ticket to one or multiple JIRA issues. -Notify: This tab allows a user to send notifications to the JIRA team which would show up as a comment in JIRA. -Tickets
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Comprehensive set of documentation from the partner on how this app works
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Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1.0.0•for Jira Cloud, Jira Cloud 3.0 - 8.25.2, Confluence Cloud, Confluence Cloud 7.18.0 - 7.18.3, Confluence Cloud 7.18.0 - 7.18.3
- Release date
- Mar 26th 2019
- Summary
- Freshdesk JIRA connector
- Details
Freshdesk JIRA connector by IntegrateCloud
The JIRA Integration App by IntegrateCloud, allows users to create JIRA issues right inside the Freshdesk tickets. It also allows you to link existing Freshdesk tickets to an existing JIRA issue. In addition to this, this integration enables agents to notify the JIRA team, by sending comments inside Freshdesk Support.
The App has 4 tabs, 'Create Issue', 'Link Issue', 'Notify' & 'Tickets'. -Create Issue: When clicked on, the Create Issue tab loads the JIRA project, JIRA Issue type and based on the selection it will load all the JIRA fields like reporter, assignee custom fields. The User can make a selection and click on 'Create Issue' which would create an issue in JIRA and then display the corresponding JIRA Id in the App. -Link Issue: This tab allows you to link an existing Freshdesk Ticket to one or multiple JIRA issues. -Notify: This tab allows a user to send notifications to the JIRA team which would show up as a comment in JIRA. -Tickets
- Payment model
- Free
- License type
- Commercial