Freshdesk JIRA Connector

for Jira Cloud, Jira Server 3.0 - 8.0.3, Jira Cloud, Jira Server 3.0 - 8.0.3 and more
475 downloads
  • Supported
  • Jira Service Management
Free app

freshdesk

Freshdesk JIRA connector by IntegrateCloud

The JIRA Integration App by IntegrateCloud, allows users to create JIRA issues right inside the Freshdesk tickets. It also allows you to link existing Freshdesk tickets to an existing JIRA issue. In addition to this, this integration enables agents to notify the JIRA team, by sending comments inside Freshdesk Support.

The App has 4 tabs, 'Create Issue', 'Link Issue', 'Notify' & 'Tickets'. -Create Issue: When clicked on, the Create Issue tab loads the JIRA project, JIRA Issue type and based on the selection it will load all the JIRA fields like reporter, assignee custom fields. The User can make a selection and click on 'Create Issue' which would create an issue in JIRA and then display the corresponding JIRA Id in the App. -Link Issue: This tab allows you to link an existing Freshdesk Ticket to one or multiple JIRA issues. -Notify: This tab allows a user to send notifications to the JIRA team which would show up as a comment in JIRA. -Tickets

Privacy and security

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Vendor privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more

This partner has not completed the Security Self-Assessment Program. Learn more

Resources

Gallery

Freshdesk JIRA app overview screenshot