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    Create unbeatable customer engagement experience with Drift in-app live chat conversations, bots and Jira workflows

    Create unbeatable customer engagement experience with Drift in-app live chat conversations, bots and Jira workflows

    Create unbeatable customer engagement experience with Drift in-app live chat conversations, bots and Jira workflows

    Take your support game to the next level

    Let your support team focus on customers

    Close the the gap between your teams

    Using Drift live chat and bots create a real-time and close relationship with your customers and easily create escalation path between your support and development team.

    Create Jira issues from your customers' conversation and transform escalations into actions items on the backlog.

    Notify your support team about the status of the escalated items and reduce friction and loss of context in your teams.

    More details

    Drift and Jira Connector provides seamless integration for customer engagement teams so they can easily close the gap between their customers and other teams such as development or support within the organization.

    The benefits include:

    • Focus on customer engagement and increase collaboration via seamless escalation paths.
    • Efficient customer support experience with receiving status updates from Jira.
    • Reduce the cost of licenses for both platforms.

    Key features:

    • Create Jira issues from Drift conversations and link them together.
    • Link the existing Jira issues to Drift conversations.
    • Receive Jira Issues status updates within the Drift conversation panel.
    • Get full context of the Drift Conversations within Jira issues.
    • Tap into customers’ information (account, contact and etc.) from Jira.

    Use cases:

    • Escalation workflow between customer engagement team and Development team.
    • Support escalation process. L1 support team on Drift validate the issues before escalating to customer engineers on Jira.

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    Versions

    Jira Cloud Released 2019-03-21

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Connector for Drift and Jira.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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