460
Customers have installed this app in at least 460 active instances.
    by codefortynine GmbHfor Jira Cloud
    Supported
    codefortynine GmbH supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.

    Fetch external data to Jira cloud custom fields or field options from REST APIs or databases - MySQL, Postgres, Salesforce, Azure

    Fetch external data to Jira cloud custom fields or field options from REST APIs or databases - MySQL, Postgres, Salesforce, Azure

    Fetch external data to Jira cloud custom fields or field options from REST APIs or databases - MySQL, Postgres, Salesforce, Azure

    Connect JSON, XML and SQL data sources

    Synchronize field options with any external list

    Real-time search and dependant details

    Add multiple url based data sources that support JSON or XML, connect to your SQL database, Salesforce or connect to your local JIRA by REST.

    Custom field options of fields like Select List, Checkboxes and Radiobuttons can be synchronized with any external list or dictionary.

    Real-time search your data source with issue context variables and display HTML customizable details dependant on the selection.

    More details

    We are an Atlassian Platinum Marketplace Partner trusted by 4.500+ customers, 500.000+ users, in 80+ countries.

    External Data for Jira Fields enables you to show or synchronize your external data with Jira.

    Main use cases:

    Main features:

    • REST API / URL data source
    • Database support for MySQL, PostgreSQL or MSSQL
    • Salesforce connector support
    • OAuth 2.0 support: Google, Github & Azure AD
    • JSON response parsing with JsonPath
    • Issue based variables for context information
    • HTML Template support
    • Periodically synchronising field options

    Custom field support

    • Text Fields
    • Select List
    • Cascading List
    • Asset Field

    Check out our other Atlassian apps!

    Missing any feature? Feel free to contact our support team.

    Reviews for cloud

    (29)
    Sign in to write a review
    by Karen Jennings on 2020-12-17
    This helped us integrate with other systems without having to spend hours updating field values. Once I figured out the query we needed to pull the data, we were up and running very quickly. Support team was quick to respond and very helpful.
    Was this review helpful?YesNo
    by Peter Jacobsen on 2020-12-15
    Support team was amazing and made a change in functionality over a weekend. It does exactly what we want it to do.
    Was this review helpful?YesNo
    by Tommy Johnson on 2020-12-15
    We were able to get up and running with this app very quickly! I've been very impressed with how configurable it is. It has really helped our team make Jira Service Management requests easier for our team to submit and tie to other data sources. Additionally, the support team is great! Incredibly fast response times and very helpful!
    Was this review helpful?YesNo
    by Chris Thomas on 2020-10-30
    We were able to import user information directly into Jira Service Desk issues. Now when an agent needs a users phone number or email they can get it directly from the ticket along with other information.
    Was this review helpful?YesNo
    by Rasmus W on 2020-10-29
    Great extension with alot of flexibility. The video guides and documentation is on point, and will get you started easily. Furthermore the customer support is always fast, helpfull and patient with your questions and troubles.
    Was this review helpful?YesNo

    Reviews for server

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    Reviews for Data Center

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.75
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    codefortynine GmbH provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2020-08-03

    Summary

    Added email-to-accountID resolver

    Details

    What's new:

    • Oct 20: Added AUI-tabs & expander support for templates
    • Sep 20: Added template functions to format dates
    • Sep 20: Ability to easily copy data sources
    • Sep 20: Added email-to-accountID resolver
    • Aug 20: Added auto update for dependant fields
    • Jul 20: Added shortcut in top navigation
    • Jun 20: Add search field behavior option
    • Jun 20: Add dependant field update conditions
    • May 20: OAuth2: added client credentials flow
    • Mar 20: Added current user context
    • Mar 20: JsonPath context expressions
    • Feb 20: JSD customer portal - create request support
    • Jan 20: Dynamic variables for database queries & post body
    • Nov 19: Cascading dictionary
    • Oct 19: Added OAuth 2
    • Aug 19: Multi-select for search field
    • Jul 19: Project filter
    • Jun 19: Salesforce as data source
    • Jun 19: Added asset fields
    • Jun 19: Added list & dictionary sorted sync
    • Mai 19: New use case - search field for big data sets
    • Apr 19: Database support (MySQL, Postgres & MSSQL)

    ...

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate External Data for Jira Fields.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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