Customers have installed this app in at least 530 active instances.
    by codefortynine GmbHfor Jira Cloud
    codefortynine GmbH supports this app.

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    Jira Service Management
    This app is compatible with Jira Service Management.
    Jira Service Management
    This app is compatible with Jira Service Management.
    Jira Service Management
    This app is compatible with Jira Service Management.

    Fetch external data to Jira cloud custom fields from REST APIs or databases - MySQL, Postgres, Salesforce, Azure, Oracle

    Fetch external data to Jira cloud custom fields from REST APIs or databases - MySQL, Postgres, Salesforce, Azure, Oracle

    Fetch external data to Jira cloud custom fields from REST APIs or databases - MySQL, Postgres, Salesforce, Azure, Oracle

    Connect JSON, XML and SQL data sources

    Synchronize field options with any external list

    Real-time search and dependant details

    Add multiple URL REST based data sources that support JSON or XML, connect to your SQL database, Salesforce or connect to your local JIRA by REST.

    Custom field options of fields like Select List, Checkboxes and Radiobuttons can be synchronized with any external list or dictionary.

    Real-time search your data source with issue context variables and display HTML customizable details dependant on the selection.

    More details

    We are an Atlassian Platinum Marketplace Partner trusted by 4.500+ customers, 500.000+ users, in 80+ countries.

    External Data for Jira Fields enables you to show or synchronize your external data with Jira.

    Main use cases:

    Main features:

    • REST API / URL data source
    • Database support for MySQL, PostgreSQL, Oracle or MSSQL
    • Salesforce connector support
    • OAuth 2.0 support: Google, Github & Azure AD
    • JSON response parsing with JsonPath
    • Issue based variables for context information
    • HTML Template support
    • Periodically synchronising field options

    Custom field support

    • Text Fields
    • Select List
    • Cascading List
    • Asset Field

    Check out our other Atlassian apps!

    Missing any feature? Feel free to contact our support team.

    Reviews for cloud

    Sign in to write a review
    by David Mitchell on 2021-03-30
    The support provided by CodeFortyNine for the External Data for Jira Fields product has been nothing short of exceptional, and is a breath of fresh air. I wholeheartedly recommend this company and their products.
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    by Tom Moors on 2021-03-11
    This app is on my Jira Cloud must-have" list and never lets me down. The app allows you to provide a smooth implementation towards your end user while giving you superpowers to integrate with Jira itself or other data sources. The support is also top-notch, they love to think together with you and deliver great additions that allow you to get sh*t done. Keep up the great work!
    Was this review helpful?YesNo
    by Henry Vynalek on 2021-02-22
    This is a very powerful app that can allow for deep integrations between systems with just a few clicks. Even when running into issues, the customer support has been top notch!
    Was this review helpful?YesNo
    by Giulio Bonanome on 2021-02-22
    This plugin is really powerful and the customer service is awesome!! We rely heavily on this plugin to better integrate our Jira Service Management cloud instance and Mindville Insight asset manager. With External Data we solved a lot of limitation of the Insight cloud instance: - ability to automatically link customers (without atlassian account) to assets - ability to get information from the asset manager to the issue screen - providing customers with filtered views of their assets Also when we raised some limitation of the plugin, the support team was able to add to their development improvement in a matter of days.
    Was this review helpful?YesNo
    by Yann Augustin on 2021-02-10
    Very powerful. We where able to link our CRM to Jira. The support team is really fast. They adapt the product to our needs.
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    codefortynine GmbH provides support for this app.

    Vendor support resources


    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.


    Jira Cloud Released 2021-04-10


    Minor version update


    What's new:

    • Apr 21: Oracle as data source
    • Feb 21: Email error notifications
    • Jan 21: Allow clearing dependant fields
    • Jan 21: Added regex match helper functions
    • Dec 20: Migrated sync fields to use native API
    • Nov 20: Integrated new and more complete documentation
    • Oct 20: Added AUI-tabs & expander support for templates
    • Sep 20: Added template functions to format dates
    • Sep 20: Ability to easily copy data sources
    • Sep 20: Added email-to-accountID resolver
    • Aug 20: Added auto update for dependant fields
    • Jul 20: Added shortcut in top navigation
    • Jun 20: Add search field behavior option
    • Jun 20: Add dependant field update conditions
    • May 20: OAuth2: added client credentials flow
    • Mar 20: Added current user context
    • Mar 20: JsonPath context expressions
    • Feb 20: JSD customer portal - create request support
    • Jan 20: Dynamic variables for database queries & post body
    • Nov 19: Cascading dictionary
    • Oct 19: Added OAuth 2
    • Aug 19: Multi-select for search field
    • Jul 19: Project filter



    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate External Data for Jira Fields.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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