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    External Data for Jira Fields

    by codefortynine GmbHTop Vendor
    codefortynine GmbH is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Jira Cloud
    Supported
    codefortynine GmbH supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Sync external data from REST API, Salesforce or a database (MySQL, PostgreSQL) to Jira custom fields and field options

    Sync external data from REST API, Salesforce or a database (MySQL, PostgreSQL) to Jira custom fields and field options

    Sync external data from REST API, Salesforce or a database (MySQL, PostgreSQL) to Jira custom fields and field options

    Connect JSON, XML or SQL Data Sources

    Synchronise field options with any external list

    Display your assets

    add multiple url based data sources that support JSON or XML, connect to your SQL database, Salesforce or connect to your local JIRA by REST

    Custom field options of fields like Select List, Checkboxes and Radiobuttons can be synchronised with any external list or dictionary.

    Call your data source with issue context information & transform your data with HTML to show a fully customisable asset panel to your userbase

    More details

    We are an Atlassian Top Vendor trusted by 2500+ customers, 300,000+ users, in 50+ countries.

    External Data for Jira Fields enables you to show or synchronize your external data with Jira.

    Main use cases:

    • Synchronise custom field options with external list
    • Search fields for large data / asset sets
    • Dependant fields that depend on other issue values
    • Link external data/assets with issues and show details in Jira Service Desk
    • Design custom asset panels for details in an issue view

    Main features:

    • REST API / URL data source
    • Database support for MySQL, PostgreSQL or MSSQL
    • Salesforce connector support
    • OAuth 2.0 support: Google, Github & Azure AD
    • JSON response parsing with JsonPath
    • Issue based variables for context information
    • HTML Template support
    • Periodically synchronising field options
    • Jira Service Desk support

    Custom field support

    • Text Fields
    • Select List (single / multi)
    • Cascading List
    • Asset Field

    Check out our other Atlassian apps!

    Missing any feature? Feel free to contact our support team.

    Reviews for cloud

    (7)
    Sign in to write a review
    by Steve Smith on 2019-10-18
    Amazing app and amazing support. Couldn't be more pleased with this app. If you can query a dataset with an API, then this app allows to easily import that data into fields, forms etc. Supports many different methods of auth as well and updates are released often. The support is amazing, any issues, you get a quick response and they are always helpful. They listen to customer feedback and do appear to genuinely care about the customers experience of the app. Thanks for the awesome app!
    1 out of 1 found this review helpful
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    by Brianna Steinberg on 2019-10-15
    Documentation is lacking but the support is phenomenal. Haven't run into a configuration issue that Thomas hasn't been able to solve yet.
    Was this review helpful?YesNo
    by Rudy Holtkamp [TMC] on 2019-07-02
    What can I say, the support is excellent and very quickly. When I first came across this app, looking for a way to query an external database, it hit all the boxes except that it could only communicate if your database worked with URL-Endpoints like a REST Api of some sort. Within three days the app could also communicate with PostgreSQL, MySQL and MSSQL. After fiddling around I missed a search field to display and select a large dataset. Thomas and his team came up with several designs to implement a field which fulfilled our customers need. And every suggestion that was made, was incorporated or they came up with an even better solution. So in my opinion stellar support and this app deserves all the stars and more...
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Kota Sreenivasa Shravana Kumar on 2019-06-25
    We had an internal requirement to bring customer details from Saleforce to JIRA cloud. We have evaluated this APP and does a great job. Its very user friendly and pretty simple to use. In addition to that, The support from the vendor is awesome. Very quick and to the point.
    Was this review helpful?YesNo
    by Abdulrazaq Omar on 2019-05-30
    Amazing APP. The support team has been amazing in assisting me onboard and configure this app for my client's huge data set.
    Was this review helpful?YesNo
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.75
    per user/month
    Free 30 day trial
    101+ users? View additional pricing examples

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    codefortynine GmbH is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud • Released 2020-01-01

    Summary

    Adding service desk visibility options

    Details

    What's new:

    • Jan 20: Dynamic variables for database queries & post body
    • Nov 19: Cascading dictionary
    • Oct 19: Added OAuth 2
    • Sep 19: Added custom panel positioning
    • Aug 19: Static IP for all data sources
    • Aug 19: Multi-select for search field
    • Jul 19: Project filter for search field & info panel
    • Jun 19: Salesforce as data source support
    • Jun 19: Added use case - asset field
    • Jun 19: Added list & dictionary sorted sync
    • Mai 19: New use case - search field for big data sets
    • Apr 19: Database support (MySQL, Postgres & MSSQL)
    • Apr 19: Added feature - merge multiple data sources
    • Apr 19: Example Data for a better start
    • Apr 19: Added feature - combine fields in dictionary type
    • Mar 19: Added use case - issue panel with HTML templating for real time custom fields
    • Mar 19: New: Dictionary field option sync with unique ID mapping
    • Mar 19: Improved field option sync
    • Feb 19: New auth method - Bearer Token
    • Feb 19: New data source type: Local Jira (REST API)
    • Feb 19: Improve data source with POST method

    ...

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate External Data for Jira Fields.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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