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    External Data for Jira Fields

    by codefortynine GmbHTop Vendor
    codefortynine GmbH is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Jira Cloud
    Supported
    codefortynine GmbH supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Sync external data from REST API, Salesforce or a database (MySQL, PostgreSQL) to Jira custom fields and field options

    Sync external data from REST API, Salesforce or a database (MySQL, PostgreSQL) to Jira custom fields and field options

    Sync external data from REST API, Salesforce or a database (MySQL, PostgreSQL) to Jira custom fields and field options

    Connect JSON, XML or SQL Data Sources

    Synchronize field options with any external list

    Display your assets

    Add multiple url based data sources that support JSON or XML, connect to your SQL database, Salesforce or connect to your local JIRA by REST.

    Custom field options of fields like Select List, Checkboxes and Radiobuttons can be synchronized with any external list or dictionary.

    Call your data source with issue context information & transform your data with HTML to show a fully customizable asset panel to your userbase.

    More details

    We are an Atlassian Top Vendor trusted by 2500+ customers, 300,000+ users, in 100+ countries.

    External Data for Jira Fields enables you to show or synchronize your external data with Jira.

    Main use cases:

    Main features:

    • REST API / URL data source
    • Database support for MySQL, PostgreSQL or MSSQL
    • Salesforce connector support
    • OAuth 2.0 support: Google, Github & Azure AD
    • JSON response parsing with JsonPath
    • Issue based variables for context information
    • HTML Template support
    • Periodically synchronising field options

    Custom field support

    • Text Fields
    • Select List
    • Cascading List
    • Asset Field

    Check out our other Atlassian apps!

    Missing any feature? Feel free to contact our support team.

    Reviews for cloud

    (13)
    Sign in to write a review
    by David Campos on 2020-03-30
    Hello, I plan to use External Data for Jira Fields (Jira Service Desk Cloud version) to implement interdependent dynamic fields, that also depend on the groups the user belongs to, in the Customer Portal while the Customer fills out the form for request/issue creation. So far my tests are working fine, although I have yet to test this in production. I could not find any other way to do this but by using the External Data for Jira Fields App. The App works very well so far and the support is impressive, they have even added some features I needed to make the per-user group filtering of the fields to work. Very good App and support. Thanks a lot!
    Was this review helpful?YesNo
    by Support on 2020-03-03
    We use External Data to pull in data from our own platform to enrich Service Desk tickets. The product is superb - it does exactly what it purports to do in a very clean and intuitive way. I have never experienced such great vendor support either. In my experience, requests for help are responded to within minutes, with follow-ups to check that everything is good. Possibly most impressive is that I mentioned a feature I would love to see and less than a month later, was emailed asking to try out the new release that included my requested functionality. If you're reading this, you are probably looking for a way to integrate external data with Jira - Give it a try - you won't be disappointed.
    Was this review helpful?YesNo
    by Øyvind Hallsteinsen on 2020-02-03
    We have evaluated this product in search for a solution to get asset management data into Jira, and with great help from the vendor we have been able to find a super way of doing it. Lovely to have such a flexible tool, and a vendor that can help, and even extend functionality on demand. We will subscribe to this software!
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Michael MacKinnon on 2020-01-27
    We use this to pull in customer data live from our SaaS product. Without leaving JIRA we can see live details from customer environments. It works great and when needed support has been very helpful.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Zaqueu Santana on 2020-01-24
    Amazing app and amazing support. Great assistance when I needed to import a huge data file into a custom field. I totally recommend it.
    1 out of 1 found this review helpful
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.75
    per user/month
    Free 30 day trial
    101+ users? View additional pricing examples

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    codefortynine GmbH is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud • Released 2020-03-02

    Summary

    JSD customer portal - create request support

    Details

    What's new:

    • Mar 20: Added current user context
    • Mar 20: JsonPath context expressions
    • Feb 20: JSD customer portal - create request support
    • Jan 20: Dynamic variables for database queries & post body
    • Nov 19: Cascading dictionary
    • Oct 19: Added OAuth 2
    • Aug 19: Multi-select for search field
    • Jul 19: Project filter
    • Jun 19: Salesforce as data source
    • Jun 19: Added asset fields
    • Jun 19: Added list & dictionary sorted sync
    • Mai 19: New use case - search field for big data sets
    • Apr 19: Database support (MySQL, Postgres & MSSQL)
    • Apr 19: Added feature - merge multiple data sources
    • Apr 19: Example Data for a better start
    • Apr 19: Added feature - combine fields in dictionary type
    • Mar 19: Added use case - issue panel with HTML templating for real time custom fields
    • Mar 19: New: Dictionary field option sync with unique ID mapping
    • Mar 19: Improved field option sync
    • Feb 19: New auth method - Bearer Token
    • Feb 19: New data source type: Local Jira (REST API)
    • Feb 19: Improve data source with POST method

    ...

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate External Data for Jira Fields.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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