Customers have installed this app in at least 387 active instances.
    by codefortynine GmbHfor Jira Cloud
    codefortynine GmbH supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Fetch external data to Jira cloud custom fields or field options from REST APIs or databases - MySQL, Postgres, Salesforce, Azure

    Fetch external data to Jira cloud custom fields or field options from REST APIs or databases - MySQL, Postgres, Salesforce, Azure

    Fetch external data to Jira cloud custom fields or field options from REST APIs or databases - MySQL, Postgres, Salesforce, Azure

    Connect JSON, XML and SQL data sources

    Synchronize field options with any external list

    Real-time search and dependant details

    Add multiple url based data sources that support JSON or XML, connect to your SQL database, Salesforce or connect to your local JIRA by REST.

    Custom field options of fields like Select List, Checkboxes and Radiobuttons can be synchronized with any external list or dictionary.

    Real-time search your data source with issue context variables and display HTML customizable details dependant on the selection.

    More details

    We are an Atlassian gold partner trusted by 4.500+ customers, 500.000+ users, in 80+ countries.

    External Data for Jira Fields enables you to show or synchronize your external data with Jira.

    Main use cases:

    Main features:

    • REST API / URL data source
    • Database support for MySQL, PostgreSQL or MSSQL
    • Salesforce connector support
    • OAuth 2.0 support: Google, Github & Azure AD
    • JSON response parsing with JsonPath
    • Issue based variables for context information
    • HTML Template support
    • Periodically synchronising field options

    Custom field support

    • Text Fields
    • Select List
    • Cascading List
    • Asset Field

    Check out our other Atlassian apps!

    Missing any feature? Feel free to contact our support team.

    Reviews for cloud

    Sign in to write a review
    by Mathew Camp on 2020-09-21
    Fantastic extension, with equally fantastic support. External Data has allowed us to retrieve details about our customers from our CRM. To start with we were able to get this working quickly with a flat-file export, with plans to move this to a REST service. We've also managed to create some great panels that hit the Jira API to retrieve similar issues/related issues etc. Has helped us plug some gaps that have provided great efficiencies. Thanks team!
    Was this review helpful?YesNo
    by Daniel Baskakov on 2020-09-17
    A 'must have' extension for integrating with a third-party data right into your issues. We've implemented a scoring system for issues that receives data right from the our CRM system. Help section and video guides are comprehensive and we've made a setup without asking for support. Then we've got a need for the field Descriptions and connected with the External Data team about it. Within a week we've got (and also you))) this feature enabled! Magic!) Thank you guys!
    Was this review helpful?YesNo
    by Bill Latham on 2020-09-14
    Very powerful plugin that lets you do things that JIRA Cloud just won't do without it. Better than the plugin, however, is the outstanding technical support provided -- other reviews of the plug-in match our experience -- we received very fast turnaround time for complicated problems, including some product tweaks that helped us achieve our use case (thanks Thomas!). We've been able to query a local AD through Azure AD into External Data for Jira Fields to give us solid approval processes in our Service Desk and JIRA workflows. Highly recommended! This plugin has been a life saver.
    Was this review helpful?YesNo
    by Martin Ferreira on 2020-09-10
    Excellent plugin, it was possible to obtain information from several sources for our custom fields. The support team is great, with quick and accurate answers, and also willing to implement new features when necessary.
    Was this review helpful?YesNo
    by Calogero Bonasia on 2020-08-26
    I am very happy to have discovered this plugin. It solves many different needs on Jira cloud in an excellent way especially for those companies that work with data from other sources and need to integrate with Jira.
    Was this review helpful?YesNo

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    codefortynine GmbH provides support for this app.

    Vendor support resources


    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

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    Jira Cloud Released 2020-08-03


    Added email-to-accountID resolver


    What's new:

    • Oct 20: Added AUI-tabs & expander support for templates
    • Sep 20: Added template functions to format dates
    • Sep 20: Ability to easily copy data sources
    • Sep 20: Added email-to-accountID resolver
    • Aug 20: Added auto update for dependant fields
    • Jul 20: Added shortcut in top navigation
    • Jun 20: Add search field behavior option
    • Jun 20: Add dependant field update conditions
    • May 20: OAuth2: added client credentials flow
    • Mar 20: Added current user context
    • Mar 20: JsonPath context expressions
    • Feb 20: JSD customer portal - create request support
    • Jan 20: Dynamic variables for database queries & post body
    • Nov 19: Cascading dictionary
    • Oct 19: Added OAuth 2
    • Aug 19: Multi-select for search field
    • Jul 19: Project filter
    • Jun 19: Salesforce as data source
    • Jun 19: Added asset fields
    • Jun 19: Added list & dictionary sorted sync
    • Mai 19: New use case - search field for big data sets
    • Apr 19: Database support (MySQL, Postgres & MSSQL)



    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate External Data for Jira Fields.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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