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Key highlights of the appOne connector for Salesforce, SharePoint, SQL & REST APIs — sync external data to Jira custom fields, at enterprise scale
Connect CRMs, SQL, REST based data sources
Connect to Salesforce, Snowflake, HubSpot, Oracle, IBM Db2, SQL databases, MySQL, PostgreSQL
Connect via OAuth: Sharepoint, Azure, Okta, MS Dynamics 365, Zoho, Google API
URL API data source responding with JSON or XML
Enhance ITSM Setup. Real time data source searches
Accelerate ITSM / ESM workflows
Search data source in real-time with work item related variables & display HTML templates
Update custom fields dependant on selection and auto-populate Jira fields after work item creation
Sync custom field options from APIs & databases
Periodically sync native Jira custom fields like select-list, checkbox or radio button, using REST, SQL or OAuth2 from external sources like Salesforce, Sharepoint, Azure, Snowflake
Enrich workflows with external values
Supporting media
More details
With External Data for Jira Fields, bring real-time external data into Jira to power workflows, automation, and decision-making — without tool switching.
Who it’s for
Support & Operations, ITSM/Service Desk, Jira Admins, Solution Partners
Problems it solves
- Tool switching and data silos
- Limited context in Jira work items
- Manual data entry and errors
- Multiple apps required for different data sources
Key outcomes
- Real-time data from CRM, APIs, databases in Jira
- Resolve tickets up to 30% faster
- Automated workflows using external data
- Reduce manual work and integration costs—up to 10x ROI
Why External Data for Jira Fields
- Connect up to 100 data sources and use variables to scale connections
- Save time, reduce errors, and cut the number of integrations needed
- SOC 2 certified and built by a Platinum Marketplace Partner for trusted, enterprise-grade security
Support & Feedback | Documentation | Join our Partner Network
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy and security questionnaire has been filled by the partner
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
External Data for Jira Fields (Connect REST APIs, SQL, JSON) integrates with your Atlassian app
Version information
Version 14.6.0•for Jira Cloud
- Release date
- Aug 5th 2026
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial