OVERALL RATINGS
INSTALLS
1,688
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appOne connector for Salesforce, SharePoint, SQL & REST APIs — sync external data to Jira custom fields, at enterprise scale
Connect Salesforce, SharePoint, SQL & any API
Pull live records into Jira custom fields from Salesforce, SharePoint lists, SQL & Snowflake databases, Dynamics 365 - or any REST API returning JSON or XML, even a maintained spreadsheet
Data stays current automatically
Give agents customer context on every ticket
Show CRM records, account value & asset data directly on Jira Service Management tickets
Agents resolve with the complete picture instead of switching systems - SLAs hold & Support doesn't need extra Salesforce licenses
Consolidate integrations - one connector, no caps
Replace a sprawl of point integrations & their licenses with one connector - more sources, more fields & higher volumes than fixed-spec alternatives handle
SOC 2-certified & engineered for Jira Cloud at enterprise scale
Supporting media
Editions
This app offers two different editions - Standard and Advanced. You can start a free trial of either edition, and change your edition anytime during or after the trial.
Standard
Onboard your team and scale fast
Includes:
REST & URL Data Source
Database Data Source
File Data Source
Salesforce Data Source
Local Jira Data Source
Advanced
Unlock the full range of app features
Everything from Standard, plus:
Automation Actions
Converter Data Source
Historical Data for Dependent Fields
Backup, Restore & Transfer
Increased Field Configuration Limit
More details
With External Data for Jira Fields, bring real-time external data into Jira to power workflows, automation, and decision-making — without tool switching.
Who it’s for
Support & Operations, ITSM/Service Desk, Jira Admins, Solution Partners
Problems it solves
- Tool switching and data silos
- Limited context in Jira work items
- Manual data entry and errors
- Multiple apps required for different data sources
Key outcomes
- Real-time data from CRM, APIs, databases in Jira
- Resolve tickets up to 30% faster
- Automated workflows using external data
- Consolidate point integrations (and their licenses) into one do-it-all connector
Why External Data for Jira Fields
- Connect up to 100 data sources and use variables to scale connections
- Save time, reduce errors, and cut the number of integrations needed
- Supports Atlassian Government Cloud
- SOC 2 certified and built by a Platinum Marketplace Partner for trusted, enterprise-grade security
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
External Data for Jira Fields (Connect REST APIs, SQL, JSON) integrates with your Atlassian app
Version information
Version 14.92.0•for Jira Cloud
- Release date
- Oct 8th 2026
- Summary
- 01 Sep 26 [NEW] Jira Automation Action - External Data - Get Data from Source
- Details
- 01 Sep 26 [NEW] Jira Automation Action - External Data - Get Data from Source
- 05 Aug 26 [NEW] External Data for Jira Field is now available on the Atlassian Government Cloud
- 05 Aug 26 [NEW] Context Filter Dependencies on Jira Service Management portal requests
- 24 Jul 26 [IMPROVEMENT] Panel Fields will be pinned automatically
- 24 Jul 26 [IMPROVEMENT] Filter drop downs are now searchable
- 24 Jul 26 [CHANGE] Space filters are now required
- 23 Jul 26 [IMPROVEMENT] Field Scheme support
- 23 Jul 26 [DEPRECATED] Extension Field Deprecation
- 10 Jul 26 [NEW] Email access to current user, reporter, and assignee
- 30 Jun 26 [NEW] JSM Anonymous Support
- 17 Jun 26 [NEW] Extension migrated to Main App
- 16 Jun 26 [NEW] Snowflake OAuth2 Support
- 06 May 26 [ANNOUNCEMENT] Forge migration completed
- 05 May 26 [NEW] Field Configuration Tab supports text search
- Payment model
- Paid via Atlassian
- License type
- Commercial