105
Customers have installed this app in at least 105 active instances.
    by resolution Reichert Network Solutions GmbHfor Jira Cloud
    Supported
    resolution Reichert Network Solutions GmbH supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.

    Automatic translator of customer tickets, issues & internal/external comments into 100+ languages for Jira Service Management

    Automatic translator of customer tickets, issues & internal/external comments into 100+ languages for Jira Service Management

    Automatic translator of customer tickets, issues & internal/external comments into 100+ languages for Jira Service Management

    1. Customers open tickets in 🇩🇪🇯🇵🇫🇷🇵🇹🇨🇳

    Multilingual ITSM

    Seamless Translations in Tickets

    2. Ticket is translated automatically to the project default language (🇩🇪 → 🇬🇧)

    3. Ticket language is stored in a custom field

    4. Agent response is translated within the ticket ( 🇬🇧 → 🇩🇪)

    Auto-assign requests to an agent who is native or fluent in that language.

    Create queues based on the language of the ticket.

    Escalate tickets based on language sentiment

    Tags requests with most used key words/phrases.

    Choose between two modes:

    Invisible mode only shows customers translated messages

    OR

    Bilingual mode shows the original message from the agent & the translation. (scroll to next image for screenshot)

    More details

    KEYWORD EXTRACTION & TICKET CONTENT ANALYSIS

    The app extracts keywords for each ticket and stores them in the project’s default language. This allows to create insights across languages.

    For example, you can create reports based on:

    • Product names
    • Service catalog entries
    • Common issues

    Use this to track how many tickets you have per keyword per language or simply across your entire project.

    5 scenarios for powering a multilingual Jira Service Desk with automated translations:

  • Ensure multilingual support and peak/non-peak times.
  • Eliminate waiting times in Internal Help Desks
  • Escalate tickets to agents that don’t speak the customer language
  • Expand into new markets with remote customer support.
  • Extend insights by allowing managers to analyze tickets in non-spoken language. Improves FCRs (First Contact Resolution) globally. Over 100 languages and 1000s of combinations powered by Google’s Cloud Translations API.

    Get Started with our guide, popular uses cases.

  • Reviews for cloud

    (6)
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    by Nikola Zavadska on 2020-10-22
    Nice app that helps us level up our customer support. Now we don't need to go outside Jira Service Desk when we receive a ticket in a different language than English. The conversation is much faster and seems seamless. The setup was easy and vendors support help answer all questions. Can recommend 👍
    1 out of 1 found this review helpful
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $2.5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $1.25
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    resolution Reichert Network Solutions GmbH provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2021-04-13

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Ticket Language Detection & Translate - Jira Service Mgmt.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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