ITSM Language Translation for JSM Translate Customer Request

Support for additional custom fields in customer requests

This update aims to make support easier and more comprehensive by ensuring all relevant fields in a customer request are translated. Agents will finally be able to understand every piece of information written by customers!

Supported Custom Fields:

• Paragraph custom fields (rich format)
• Short text fields (plain text)

The additional custom fields are displayed in an issue context, together with the customer language

For more information, see the documentation