Automatically translate customer requests, issues and comments in Jira Service Desk
Automatically translate customer requests, issues and comments in Jira Service Desk
Automatically translate customer requests, issues and comments in Jira Service Desk
Translations - Jira Service Desk
Experimental and Custom Features
Outstanding Tech Support
Your company is global, why shouldn't your Service Desk be?Automatically translate Jira Service Desk customer requests, issues & comments.
Over 100 languages powered by the Cloud Translations API by Google.
You can assign requests in a language to an agent who is native or fluent in that language.
You can also create queues based on the language of the request.
You can even escalate a request based on language sentiment.
Rated 4.9 out of 5.0 for customer satisfaction at our Customer Support Portal;
Free configuration help throughout evaluation, select a time slot for Screen-Share Configuration Sessions here.
Atlassian Platinum Top Vendor
Translations - Jira Service Desk
Experimental and Custom Features
Outstanding Tech Support
Your company is global, why shouldn't your Service Desk be?Automatically translate Jira Service Desk customer requests, issues & comments.
Over 100 languages powered by the Cloud Translations API by Google.
You can assign requests in a language to an agent who is native or fluent in that language.
You can also create queues based on the language of the request.
You can even escalate a request based on language sentiment.
Rated 4.9 out of 5.0 for customer satisfaction at our Customer Support Portal;
Free configuration help throughout evaluation, select a time slot for Screen-Share Configuration Sessions here.
Atlassian Platinum Top Vendor
More details
This plugin automatically translates Jira Service Desk customer requests, issues & comments.
Over 100 languages and 1000s of possible combinations powered by the Cloud Translations API by Google.
Features:
- Setup Wizard - 5 minute setup
- Automatic Translations - incoming issues, comments and outgoing responses
- Language Specific Issue Queues - Detected on incoming request
- Better User Experience — More efficient and productive service desk
Get Started with our guide and popular uses cases.
More details
This plugin automatically translates Jira Service Desk customer requests, issues & comments.
Over 100 languages and 1000s of possible combinations powered by the Cloud Translations API by Google.
Features:
- Setup Wizard - 5-minute setup
- Automatic Translations - incoming issues, comments, and outgoing responses
- Language-Specific Issue Queues - Detected on incoming requests
- Better User Experience — More efficient and productive service desk
- Translated rich-content
Get Started with our guide and popular uses cases.
1. Reassigning issues based on the customer language
2. Creating a queue for a specific language
3. Sending an E-Mail-Notification on the use of rarely used languages
4. Escalating a service request with low language sentiment (experimental)
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Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$160 | 50 users$300 | 100 users$550 | 250 users$1,100 | 500 & upAdditional pricing details |
Pricing FAQ
- How does cloud app pricing work?
Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.
When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my cloud pricing?
Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.
The pricing structure for cloud apps is as follows:
- Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
- Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
- Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
Annual subscriptions may offer a discount depending on the number of users purchased.
- Do you offer academic, community, or open-source licenses for cloud apps?
Academic, community and open source licenses are not available for cloud apps.
- Can I extend my free trial?
For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.
However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
resolution Reichert Network Solutions GmbH is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.
resolution Reichert Network Solutions GmbH is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2019-09-05
Summary
Minor version update
Details
Minor version update
Versions
Version 1.1.2 • Jira Server 7.3.0 - 8.6.1 • Released 2019-09-05
Summary
Internal translations for non-main language comments, better language detection
Details
- New feature: Adding translation of comments as internal comments. This helps agents that only speak the main language understand what other agents are doing.
- Improvement: Introduced character limit for language detection to avoid incorrect language detections due to foreign language email signatures.
- Improvement: (Server-only) Process translations asynchronously. This leads to faster comment added event processing, but a user might have to refresh the UI after adding a comment.
- Small bugfixes
Note that versions 1.1.0 and 1.1.1 were private releases.
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Language Translation - Jira Service Desk via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Language Translation - Jira Service Desk. You're prompted to log into MyAtlassian. Language Translation - Jira Service Desk begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Language Translation - Jira Service Desk versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Language Translation - Jira Service Desk.
- Click Free trial to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
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