ITSM Language Translation for JSM Translate Customer Request

Name: ITSM Language Translation for JSM Translate Customer Request
Rating: 4 (3 reviews)

by resolution Reichert Network Solutions GmbH

works with Jira Cloud

OVERALL RATINGS
INSTALLS: 310
SUPPORT: Partner Supported
TRUST SIGNALS

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Key highlights of the appAutomatic translation of customer tickets and agent replies. Boost Jira Service Management with a multi language customer portal

1. Customers open tickets in any language

1. Ticket translated to project default language, including paragraph and short text custom fields (🇩🇪 → 🇬🇧)

2. Ticket language stored in custom field

3. Agent response translated within the ticket ( 🇬🇧 → 🇩🇪)

Multilingual ITSM + Jira Cloud Automation

Auto-assign requests to an agent who is native or fluent in that language.

Create queues based on the language of the ticket.

Escalate tickets based on language sentiment

Tags requests with most used keywords/phrases.

Seamless Translations in Tickets Google Translator

Choose between two modes:

1. Invisible mode only shows customers translated messages

2. Bilingual mode shows the original message from the agent & the translation.

*Easily enable multilanguage customer support*

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GLOBAL CUSTOMER COMMS

Seamless communication between customers and agents.

Detect language of each request
Translate requests into the project default language, including text custom fields
Translate agent responses automatically into customer’s language
Leverage the customer language custom field:
- Use JQLs for language-based queues, localized SLAs, reports...
- Trigger automations:
  - Auto-assign (i.e. German requests for German speaking agents)
  - Translate automated first responses

INTEGRATIONS

Issue Translation for JSM integrates seamlessly with other Marketplace apps and Atlassian products:

Jira Service Management Chat. Translate directly from Slack! Agents only have to start their message with #translate
Canned responses. Translate canned responses starting each template with #translate, or use a template to type #translate with one click.
Also integrates with Appfire’s Chat for Jira Service Management and Canned Responses Pro Templates.

You can also try: Issue Translation for Jira

Resources

Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Integration permissions

ITSM Language Translation for JSM Translate Customer Request integrates with your Atlassian product

Version information

Version 1.3.7-AC•for Jira Cloud

Release date: Apr 10th 2024
Summary: Minor version update
Details: Support for additional custom fields in customer requests

This update aims to make support easier and more comprehensive by ensuring all relevant fields in a customer request are translated. Agents will finally be able to understand every piece of information written by customers!

Supported Custom Fields:

Paragraph custom fields (rich format)
Short text fields (plain text)

The additional custom fields are displayed in an issue context, together with the customer language

For more information, see the documentation
Payment model: Paid via Atlassian
License type: Commercial