ITSM Language Translation for JSM Translate Customer Request
OVERALL RATINGS
INSTALLS
300
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appAutomatic translation of customer tickets and agent replies. Boost Jira Service Management with a multi language customer portal
1. Customers open tickets in any language
1. Ticket translated to project default language, including paragraph and short text custom fields (🇩🇪 → 🇬🇧)
2. Ticket language stored in custom field
3. Agent response translated within the ticket ( 🇬🇧 → 🇩🇪)
Multilingual ITSM + Jira Cloud Automation
Auto-assign requests to an agent who is native or fluent in that language.
Create queues based on the language of the ticket.
Escalate tickets based on language sentiment
Tags requests with most used keywords/phrases.
Seamless Translations in Tickets Google Translator
Choose between two modes:
1. Invisible mode only shows customers translated messages
OR
2. Bilingual mode shows the original message from the agent & the translation.
*Easily enable multilanguage customer support*
Supporting media
More details
GLOBAL CUSTOMER COMMS
Seamless communication between customers and agents.
- Detect language of each request
- Translate requests into the project default language, including text custom fields
- Translate agent responses automatically into customer’s language
- Leverage the customer language custom field:
- Use JQLs for language-based queues, localized SLAs, reports...
- Trigger automations:
- Auto-assign (i.e. German requests for German speaking agents)
- Translate automated first responses
INTEGRATIONS
Issue Translation for JSM integrates seamlessly with other Marketplace apps and Atlassian products:
- Jira Service Management Chat. Translate directly from Slack! Agents only have to start their message with #translate
- Canned responses. Translate canned responses starting each template with #translate, or use a template to type #translate with one click.
- Also integrates with Appfire’s Chat for Jira Service Management and Canned Responses Pro Templates.
You can also try: Issue Translation for Jira
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty program
Integration permissions
ITSM Language Translation for JSM Translate Customer Request integrates with your Atlassian product
Version information
Version 1.3.7-AC•for Jira Cloud
Release date
Apr 10th 2024
Summary
Minor version update
Details
Support for additional custom fields in customer requests
This update aims to make support easier and more comprehensive by ensuring all relevant fields in a customer request are translated. Agents will finally be able to understand every piece of information written by customers!
Supported Custom Fields:
- Paragraph custom fields (rich format)
- Short text fields (plain text)
The additional custom fields are displayed in an issue context, together with the customer language
For more information, see the documentation
Payment model
Paid via Atlassian
License type
Commercial