37
Customers have installed this app in at least 37 active instances.
    by Accxiafor Jira Server 7.5.1 - 8.5.1
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Accxia supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    LoginFree for Jira Service Desk - Server. Get the "login-free portal" Experience as known from Jira Cloud

    LoginFree for Jira Service Desk - Server. Get the "login-free portal" Experience as known from Jira Cloud

    LoginFree for Jira Service Desk - Server. Get the "login-free portal" Experience as known from Jira Cloud

    Login Free Portal and Knowledge DB

    Secure and Easy - Bots and Spammers stay outside.

    Flexible Administration

    Get the same user experience as known from "login-free portal for Jira Service Desk Cloud" for your Jira Server Instance. Jira and Jira Service Desk notifications are fully supported.

    Google reCaptcha ensures only real users can raise anonymous tickets. Integrated email confirmation field ensures email consistency.

    Multiple Configuration Options. Admins decide whether to enable a Customer Portal for anonymous access. If you want to enable Google reCaptcha just enter your reCaptcha keys.

    More details

    LoginFree for Jira Service Desk - Server. Get the "login-free portal for Jira Service Desk Cloud" - Experience for your Server Instance. Protected by Google reCaptcha.

    Key Features

    • Same user experience as known from "login-free portal for Jira Service Desk Cloud"
    • Automatic anonymous customer login and account creation
    • Accounts do not consume any Jira Application License
    • Improved security due to Google ReCaptcha to ensure customers are real customers, not bots
    • Integrated email confirmation field ensures email consistency
    • Users can raise tickets at any time even if they are already known by the system they still do not require a password
    • Customer Portals where LoginFree autologin is supported can be selected easily
    • Supports Password Reset / Password reminder so auto created users can become full users.

    Reviews for cloud

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    Reviews for server

    (2)
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    by Philip Colmer on 2019-10-28
    We had a really specific need, namely being able to allow our customers to raise certain request types without registering on Service Desk first. This plugin 100% meets that need, including being able to publish a URL that takes customers straight to a specific request type when required. The support has been very fast and very accurate - much appreciated.
    Was this review helpful?YesNo
    Accxia

    Thanks Philip. Your review is much appreciated.

    Cheers

    Heiko Gerlach

    PO@Accxia

    by Matthieu Ziliox on 2019-07-02
    Great add-on for Jira Service Desk, very simple to configure and you can chose which project will have the login-free, not all of them ! The support is awesome, very quick and really user focused ! Thank you Heiko !
    Was this review helpful?YesNo
    Accxia

    Thank You Matthieu.

    Cheers

    Heiko Gerlach

    PO@Accxia

    Reviews for Data Center

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$10025 users$30050 users$500100 users$900250 users$1,500500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Accxia provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.5.0 Jira Server 7.5.1 - 8.5.1 Released 2019-11-27

    Summary

    Bugfix and new Features

    Details

    • Added new Config option to define custom html for response
    • Added generic language translations
    • Removed logging in the created user for consistent user experience
    • Fixed Bug in UserName/UserEmail assignments

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate LoginFree for JSD via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for LoginFree for JSD. You're prompted to log into MyAtlassian. LoginFree for JSD begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older LoginFree for JSD versions compatible with your instance, you can look through our version history page.

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