LoginFree for Jira Service Management

Good plugin!

It's very sad, but as long as Heiko (the lead developer) supported this add-on, things were going fine. At the moment, the owner of this software does not even want answers to the questions asked on the support platform: /

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  Accxia

  Hello Krzysztof Zarebski,

  many thanks for your feedback. We always take suggestions and questions from our customers into consideration for future releases. Unfortunately we are not always able to build new features or change requests directly into our Apps.

  Best,

  Your Accxia Development Team

This plugin supplies the ability to log in anonymous better than any I've seen on the market. There are a lot of customizations and helpful features that make this a mainstay for us! The support staff is also very prompt and responsive!

I am still in the process of evaluating Jira SD (Server) for use in our organization. One of the major problems I came across was the lack of support for non-logged in users to submit new issues. This app provided this functionality which has allowed me to move forward in my evaluation process. After coming across a few issues with the app, I reached out to LoginFree for support. A response was provided in 24 hours that helped resolve my issue. Additionally, they took some of my feedback and integrated some of the suggestions into a new version. Very satisfied with the app and the support.

I want my visitors to never sign-in to Jira since this is already a source of possible errors and exits. I use Jira SD solely to administer all my tickets and requests and my users are never on the Jira platform except when they are raising a ticket. For me and the visitors of my plattform, LoginFree for JSD is a brilliant (and probably the only) solution. Furthermore, the support is incredibly fast and very polite. They actually listen and take up your feedback for their further development work - that's how it should be!