46
Customers have installed this app in at least 46 active instances.
    by Accxiafor Jira Server 7.5.1 - 8.12.1
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Accxia supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    LoginFree for Jira Service Desk - Server. Get the "login-free portal" Experience as known from Jira Cloud

    LoginFree for Jira Service Desk - Server. Get the "login-free portal" Experience as known from Jira Cloud

    LoginFree for Jira Service Desk - Server. Get the "login-free portal" Experience as known from Jira Cloud

    Login Free Portal and Knowledge DB

    Secure and Easy - Bots and Spammers stay outside.

    Flexible Administration

    Get the same user experience as known from "login-free portal for Jira Service Desk Cloud" for your Jira Server Instance. Jira and Jira Service Desk notifications are fully supported.

    Google reCaptcha ensures only real users can raise anonymous tickets. Integrated email confirmation field ensures email consistency.

    Multiple Configuration Options. Admins decide whether to enable a Customer Portal for anonymous access. If you want to enable Google reCaptcha just enter your reCaptcha keys.

    More details

    LoginFree for Jira Service Desk - Server. Get the "login-free portal for Jira Service Desk Cloud" - Experience for your Server Instance. Protected by Google reCaptcha.

    Key Features

    • Same user experience as known from "login-free portal for Jira Service Desk Cloud"
    • Automatic anonymous customer login and account creation
    • Accounts do not consume any Jira Application License
    • Improved security due to Google ReCaptcha to ensure customers are real customers, not bots
    • Integrated email confirmation field ensures email consistency
    • Users can raise tickets at any time even if they are already known by the system they still do not require a password
    • Customer Portals where LoginFree autologin is supported can be selected easily
    • Supports Password Reset / Password reminder so auto created users can become full users.

    Reviews for cloud

    (4)Sign in to write a review

    There are no reviews yet. Be the first to review this app.

    Reviews for server

    (4)
    Sign in to write a review
    by Evan Greene on 2020-07-15
    I am still in the process of evaluating Jira SD (Server) for use in our organization. One of the major problems I came across was the lack of support for non-logged in users to submit new issues. This app provided this functionality which has allowed me to move forward in my evaluation process. After coming across a few issues with the app, I reached out to LoginFree for support. A response was provided in 24 hours that helped resolve my issue. Additionally, they took some of my feedback and integrated some of the suggestions into a new version. Very satisfied with the app and the support.
    Was this review helpful?YesNo
    by Tobias Schär on 2020-04-20
    I want my visitors to never sign-in to Jira since this is already a source of possible errors and exits. I use Jira SD solely to administer all my tickets and requests and my users are never on the Jira platform except when they are raising a ticket. For me and the visitors of my plattform, LoginFree for JSD is a brilliant (and probably the only) solution. Furthermore, the support is incredibly fast and very polite. They actually listen and take up your feedback for their further development work - that's how it should be!
    Was this review helpful?YesNo
    by Philip Colmer on 2019-10-28
    We had a really specific need, namely being able to allow our customers to raise certain request types without registering on Service Desk first. This plugin 100% meets that need, including being able to publish a URL that takes customers straight to a specific request type when required. The support has been very fast and very accurate - much appreciated.
    Was this review helpful?YesNo
    Accxia

    Thanks Philip. Your review is much appreciated.

    Cheers

    Heiko Gerlach

    PO@Accxia

    by Matthieu Ziliox on 2019-07-02
    Great add-on for Jira Service Desk, very simple to configure and you can chose which project will have the login-free, not all of them ! The support is awesome, very quick and really user focused ! Thank you Heiko !
    Was this review helpful?YesNo
    Accxia

    Thank You Matthieu.

    Cheers

    Heiko Gerlach

    PO@Accxia

    Reviews for Data Center

    (4)Sign in to write a review

    There are no reviews yet. Be the first to review this app.

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$10025 users$30050 users$500100 users$900250 users$1,500500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Accxia provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 2.0.0 Jira Server 7.5.1 - 8.12.1 Released 2020-09-09

    Summary

    New Features and Fixes

    Details

    • New Feature: Default Email AddressYou can define an optional default email address, so the user is not requested to enter any email address at all.
    • New Feature: Portal View PermissionsOnly Portals defined in Config settings are shown and can be accessed via Autouser. Access to other portals is blocked by backend. This works independent of Jira Service Desk "Customer Permissions" settings.
    • Fix: Redirect after ticket submission fixed/improved
    • Increased version number to major version

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate LoginFree for Jira Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for LoginFree for Jira Service Desk. You're prompted to log into MyAtlassian. LoginFree for Jira Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older LoginFree for Jira Service Desk versions compatible with your instance, you can look through our version history page.

    Similar apps