Freshdesk for Jira

Name: Freshdesk for Jira
Rating: 2.470588207244873 (17 reviews)

for Jira Cloud

2,514 installs

Free app

Cloud

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Integrate Freshdesk tickets with Jira issues to provide a comprehensive outlook for your teams

* Keep your support and engineering teams synchronized on issues and tickets.

* Integrate Freshdesk support tickets with Jira issues to notify and follow up with engineering teams about issues raised by customers.

For efficient issue resolution, engineering can have an overview of the conversations that the support team has had with the customer in Jira itself.

To conform with your teams’ requirements, choose relevant information that needs to be shown from Jira in Freshdesk and vice versa.

Within Freshdesk:

Set up the Jira plus app in Freshdesk to enable the sync
Create Jira issues from your Freshdesk account
Customize the Jira fields you want to show in Freshdesk
Sync and map notes, ticket priorities, ticket status, etc with JIRA in Freshdesk
Map Freshdesk ticket data such as Source, Group, Agent, Freshdesk Ticket Number, Freshdesk Ticket URL, Customer Name, Customer Email Address, Customer Phone number, and Company Name with custom JIRA text fields
Search JIRA issues with the text in ‘Summary’, or with the JIRA issue number
Add tags to the Freshdesk ticket whenever a JIRA issue is created or linked so that it can be easier to filter, fetch and track issues in Freshdesk

Within Jira:

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This app is not part of the Marketplace Bug Bounty program. Learn more

This partner has not completed the Security Self-Assessment Program. Learn more

Freshdesk for Jira integrates with your Atlassian product. This remote service can:

Freshdesk Configuration.