Freshdesk for Jira

for Jira Cloud
1,975 installs
  • Supported
Free app
Cloud

Integrate Freshdesk tickets with Jira issues to provide a comprehensive outlook for your teams

Leave no ticket unresolved

* Keep your support and engineering teams synchronized on issues and tickets.

* Integrate Freshdesk support tickets with Jira issues to notify and follow up with engineering teams about issues raised by customers.

A 360-degree view of every issue

For efficient issue resolution, engineering can have an overview of the conversations that the support team has had with the customer in Jira itself.

Relevant data at your fingertips

To conform with your teams’ requirements, choose relevant information that needs to be shown from Jira in Freshdesk and vice versa.

More details

Within Freshdesk:

  • Set up the Jira plus app in Freshdesk to enable the sync
  • Create Jira issues from your Freshdesk account
  • Customize the Jira fields you want to show in Freshdesk
  • Sync and map notes, ticket priorities, ticket status, etc with JIRA in Freshdesk
  • Map Freshdesk ticket data such as Source, Group, Agent, Freshdesk Ticket Number, Freshdesk Ticket URL, Customer Name, Customer Email Address, Customer Phone number, and Company Name with custom JIRA text fields
  • Search JIRA issues with the text in ‘Summary’, or with the JIRA issue number
  • Add tags to the Freshdesk ticket whenever a JIRA issue is created or linked so that it can be easier to filter, fetch and track issues in Freshdesk

Within Jira:

  • Freshdesk tickets can be found in the ‘Open Freshdesk Support’ field
  • Customize the Freshdesk ticket information you see in JIRA
  • Expand any ticket to view all the relevant ticket information
  • Edit comments in JIRA and view the updated notes inside the Freshdesk ticket

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more
This partner has not completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

Freshdesk for Jira integrates with your Atlassian product. This remote service can:

  • Read data from the host application

Gallery

Freshdesk Configuration.