860
Customers have installed this app in at least 860 active instances.
    by Freshdesk Incfor Jira Cloud
    Supported
    Freshdesk Inc supports this app.

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    Free app

    Integrate Freshdesk tickets with Jira issues to provide a comprehensive outlook for your teams

    Integrate Freshdesk tickets with Jira issues to provide a comprehensive outlook for your teams

    Integrate Freshdesk tickets with Jira issues to provide a comprehensive outlook for your teams

    Leave no ticket unresolved

    A 360-degree view of every issue

    Relevant data at your fingertips

    * Keep your support and engineering teams synchronized on issues and tickets.

    * Integrate Freshdesk support tickets with Jira issues to notify and follow up with engineering teams about issues raised by customers.

    For efficient issue resolution, engineering can have an overview of the conversations that the support team has had with the customer in Jira itself.

    To conform with your teams’ requirements, choose relevant information that needs to be shown from Jira in Freshdesk and vice versa.

    More details

    Within Freshdesk:

    • Jira data are presented in the ticket details section of a Freshdesk ticket.
    • Customize the Jira fields you want to show in Freshdesk.
    • Create Jira issues from your Freshdesk account.
    • One or more Freshdesk tickets can be linked to a Jira issue.
    • Alert Jira users about ticket updates by adding a note in Freshdesk.
    • Set up the Jira plus app in Freshdesk to enable the sync

    Within Jira:

    • Freshdesk tickets can be found in the Freshdesk for Jira tab in Jira.
    • Expand any ticket to view all conversations between the customer and the support team as well as all relevant ticket information.
    • Freshdesk tickets that are linked to a Jira ticket can also be viewed in the sidebar next to the corresponding Jira issue.
    • Customize the Freshdesk ticket information you see in Jira.

    Reviews for cloud

    (7)
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    by Alex Tintore on 2020-11-12
    It works relatively ok, specially with the new updated Atlassian Jira Plus from Freshdesk, you have more customisation for ticket fields. However, in the ticket details where it says 'Open Freshdesk Support' does not always work, and sometimes it appears blank.
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    by Walter Tay on 2020-10-27
    Integration does not work on Jira. Jira tickets are visible on Freshdesk but not vice versa. Clicking 'Open Freshdesk Support' does not show Freshdesk tickets on Jira. It just shows a loading animation which never finishes loading.
    Was this review helpful?YesNo
    by Quentin Bodinier on 2020-08-13
    The integration does not seem to work properly: We have a jira cloud instance linked to our freshdesk cloud instance. Linking a JIRA issue to a Freshdesk ticket does make the JIRA issue visible on Freshdesk side. However, on JIRA side, the linked freshdesk tickets do not appear. There is a message "Freshdesk support: There are no tickets linked to this issue." Can you please indicate how to fix this issue ? Thanks in advance for your support.
    Was this review helpful?YesNo
    by Hisham Sadek on 2020-04-30
    Freshdesk Comments are buggy and keeps loading forever.
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    Freshdesk Inc

    Hi Hisham, Sorry about this, can you raise a support request with the details of your issue, we'll look into it?

    Thanks.

    by Wouter on 2019-11-22
    Doesn't do much
    1 out of 1 found this review helpful
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    Cloud Pricing

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    Freshdesk Inc provides support for this app.

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    Versions

    Jira Cloud Released 2019-01-15

    Summary

    Freshdesk widget inside JIRA for real-time sync

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Freshdesk for Jira.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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