27
Customers have installed this app in at least 27 active instances.
27
Customers have installed this app in at least 27 active instances.
    by venITure GmbHfor Jira Server 8.0.0.m0021-eap07 - 8.5.1, Jira Data Center 7.0.0 - 7.13.11 and more versions
    Versions available for Jira Data Center 7.0.0 - 7.13.11
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    venITure GmbH supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    venITure GmbH supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Improve the overview for agents in order to keep track of budgets and similar issues, context menu in queues, guest service portal

    Improve the overview for agents in order to keep track of budgets and similar issues, context menu in queues, guest service portal

    Improve the overview for agents in order to keep track of budgets and similar issues, context menu in queues, guest service portal

    Increased overview: See similar or related issues

    Fast support: Context menu for Service Desk queues

    Easy and anonymous guest access to requests

    Within similar issues you can configure tabs to show related issues e.g. by the same reporter or by the same email domain etc. Additionally you can see the logged time for various time frames and different categories.

    Agents have a context menu within the queues to quickly assign issues to people or transition them e.g. for classification without leaving the queues view. They can also merge duplicate issues from there.

    Enable a guest access to your Service Desk. An account will be created during creation of a service request for a customer.The customer will have access to requests and knowledge base articles before creating an account.

    Increased overview: See similar or related issues

    Fast support: Context menu for Service Desk queues

    Guest access Easy and anonymous access to requests

    Within similar issues you can configure tabs to show related issues e.g. by the same reporter or by the same email domain etc. Additionally you can see the logged time for various time frames and different categories.

    Agents have a context menu within the queues to quickly assign issues to people or transition them e.g. for classification without leaving the queues view. They can also merge duplicate issues from there.

    Enable a guest access to your service desk. An account will be created during creation of a service request for a customer.The customer will have access to requests and knowledge base articles before creating an account.

    More details

    The vAgent app increases usability and gives agents more information to better complete their tasks by showing related issues and providing ease of use for the customer by enabling the use of Jira Service Desk without logging in.

    Some features of the vAgent app are:

    • See all logged times on a domain and customer (with the help of the app 'Tempo')
    • Search for issues created by a certain domain (ending of reporter email)
    • Combine or merge an issue with another issue
    • Let guests raise requests in Jira Service Desk without an account (NoLogin Portal) (login free portal for Jira Service Desk Cloud in Jira Server)
    • Related issues overview (domain issues, issues by 'reporter' and similar issues and your own filters)
    • Context menu within queues to quickly work on issues e.g. classify issues or assign them directly

    More details

    The vAgent app increases usability and gives agents more information to better complete their tasks by showing related issues and providing ease of use for the customer by enabling the use of Jira Service Desk without logging in.

    Some of the features of the vAgent are:

    • See all logged times on a domain and customer (with the help of the app 'Tempo')
    • Search for issues created by a certain domain (ending of reporter email)
    • Combine or merge an issue with another issue
    • Let guests raise requests in Jira Service Desk without an account (NoLogin Portal) (login free portal for Jira Service Desk Cloud in Jira Server)
    • Related issues overview (domain issues, issues by 'reporter' and similar issues and your own filters)
    • Context menu within queues to quickly work on issues e.g. classify issues or assign them directly

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    by Muhammet Ayal on 2019-09-28
    Great plugin. Thanks team
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$16050 users$300100 users$550250 users$1,100500 & upAdditional pricing details
    50 users$250/year100 users$500/year250 users$1,250/year500 users$2,500/year750 users$3,000/year1000 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    venITure GmbH provides support for this app.

    venITure GmbH provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.2.3-jira8-201904230921 Jira Server 8.0.0.m0021-eap07 - 8.5.1 Released 2019-04-23

    Summary

    Bug fixes

    Details

    • Compatibility with customer portal new portal experience (Jira Servicedesk 4.1)
    • Improvement of the billed time
    • Deactivating 'Jira Time Tracking' will not remove time tracking fragment
    • Error Message on Reindexing

    Versions

    Version 1.2.3-jira7-201904160624 Jira Data Center 7.0.0 - 7.13.11 Released 2019-06-06

    Summary

    Data Center Release

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate vAgent for Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for vAgent for Service Desk. You're prompted to log into MyAtlassian. vAgent for Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older vAgent for Service Desk versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate vAgent for Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for vAgent for Service Desk. You're prompted to log into MyAtlassian. vAgent for Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older vAgent for Service Desk versions compatible with your instance, you can look through our version history page.

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