Agent Extensions for Service Management

Name: Agent Extensions for Service Management
Rating: 4 (2 reviews)

by DC Factory

works with Jira Server 9.0.0 - 9.15.2, Jira Data Center 9.0.0 - 9.15.2 and more

OVERALL RATINGS
INSTALLS: 27
SUPPORT: Partner Supported

Overview

Reviews

Pricing

Privacy & Security

Support

Installation

Key highlights of the appImprove the overview for agents in order to keep track of budgets and similar issues, context menu in queues, guest service portal

Fast support: Context menu for Service Desk queues

Agents have a context menu within the queues to quickly assign issues to people or transition them e.g. for classification without leaving the queues view. They can also merge duplicate issues from there.

NoLogin portal

NoLogin for the service desk portal. Users without an account can raise requests without logging in.

Related issue panel

Use Related Issues panel for tracking issues connected to the same reporter, domain, account or issues with similiar summary. Additionally, create a custom tab with a JQL filter.

Supporting media

More details

The Agent Extensions app increases usability and gives agents more information to better complete their tasks by showing related issues and providing ease of use for the customer by enabling the use of Jira Service Desk without logging in.

Some features of the vAgent app are:

See all logged times on a domain and customer (with the help of the app 'Tempo')
Search for issues created by a certain domain (ending of reporter email)
Combine or merge an issue with another issue
Let guests raise requests in Jira Service Desk without an account (NoLogin Portal) (login free portal for Jira Service Desk Cloud in Jira Server)
Related issues overview (domain issues, issues by 'reporter' and similar issues and your own filters)
Context menu within queues to quickly work on issues e.g. classify issues or assign them directly

Resources

Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Version information

Version 1.7.0-74e490c•for Jira Data Center 9.0.0 - 9.15.2

Release date: Sep 7th 2023
Summary: Bugfix
Payment model: Paid via Atlassian