39
Customers have installed this app in at least 39 active instances.
    by Zoho Assistfor Jira Cloud
    Supported
    Zoho Assist supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Free app

    Remotely access and troubleshoot your customer's computer by initiating a support session right from your service requests

    Remotely access and troubleshoot your customer's computer by initiating a support session right from your service requests

    Remotely access and troubleshoot your customer's computer by initiating a support session right from your service requests

    Remote support sessions on the go

    Functionalities that boost troubleshooting

    Update service requests at the end of each session

    Initiate instant and scheduled remote support sessions right from your service request to troubleshoot issues on a remote computer. You can also set reminders for you and your customer to get notified at the right time.

    File transfer, instant chat, reboot and reconnect, share my screen, and more useful functionalities are available in Zoho Assist to improve the troubleshooting process.

    In the dialog box that opens up at the end of each session, add comments and select a new ticket status from the drop down list.

    More details

    Zoho Assist integration with Jira allows IT support technicians to close service requests faster by initiating instant and scheduled remote support sessions.

    You can transfer files, switch between multiple monitors of the remote computer, chat with your customer throughout the session, remotely reboot and reconnect to the remote computer, and more.

    On the completion of the remote support session, you can update the status of your service request.

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Zoho Assist provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

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    Versions

    Jira Cloud Released 2018-12-18

    Summary

    Initiate instant and scheduled remote support sessions right from your Jira

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Zoho Assist - Remote Support.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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