Zoho Assist - Remote Support
- Jira Service Management
Remotely access and troubleshoot your customer's computer by initiating a support session right from your service requests
Remote support sessions on the go
Initiate instant and scheduled remote support sessions right from your service request to troubleshoot issues on a remote computer. You can also set reminders for you and your customer to get notified at the right time.
Functionalities that boost troubleshooting
File transfer, instant chat, reboot and reconnect, share my screen, and more useful functionalities are available in Zoho Assist to improve the troubleshooting process.
Update service requests at the end of each session
In the dialog box that opens up at the end of each session, add comments and select a new ticket status from the drop down list.
Zoho Assist integration with Jira allows IT support technicians to close service requests faster by initiating instant and scheduled remote support sessions.
You can transfer files, switch between multiple monitors of the remote computer, chat with your customer throughout the session, remotely reboot and reconnect to the remote computer, and more.
On the completion of the remote support session, you can update the status of your service request.
Privacy and security
Zoho Assist - Remote Support integrates with your Atlassian product. This remote service can:
- Write data to the host application
- Read data from the host application
Start sessions right from your service requests.