Free app
OVERALL RATINGS
INSTALLS
119
SUPPORT
- Partner Supported
Key highlights of the appRemotely access and troubleshoot your customer's computer by initiating a support session right from your service requests
Remote support sessions on the go
Initiate instant and scheduled remote support sessions right from your service request to troubleshoot issues on a remote computer. You can also set reminders for you and your customer to get notified at the right time.
Functionalities that boost troubleshooting
File transfer, instant chat, reboot and reconnect, share my screen, and more useful functionalities are available in Zoho Assist to improve the troubleshooting process.
Update service requests at the end of each session
In the dialog box that opens up at the end of each session, add comments and select a new ticket status from the drop down list.
Supporting media
More details
Zoho Assist integration with Jira allows IT support technicians to close service requests faster by initiating instant and scheduled remote support sessions.
You can transfer files, switch between multiple monitors of the remote computer, chat with your customer throughout the session, remotely reboot and reconnect to the remote computer, and more.
On the completion of the remote support session, you can update the status of your service request.
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Zoho Assist - Remote Support integrates with your Atlassian product
Version information
Version 1.0.1-AC•for Jira Cloud
Release date
Dec 18th 2018
Summary
Initiate instant and scheduled remote support sessions right from your Jira
Payment model
Free
License type
Commercial