Help Scout to Jira Service Management

for Jira Cloud, Jira Server 7.0.0 - 8.5.14, Jira Cloud, Jira Server 7.0.0 - 8.5.14 and more
  • Supported
  • Jira Service Management

Installation

  1. Register on Help Desk Migration and set up a data migration from Help Scout to Jira Service Management.
  2. Choose Help Scout as a source, And then provide the necessary access credentials to your account.
  3. Select the Mailbox and Knowledge Base to migrate from Help Scout to Jira.
  4. Connect Jira Service Management as your target platform and fill in the access credentials.
  5. Afterwards, select a Jira Service Management Project and Ticket type.
  6. The next step is configuring the data mapping. Check if all the ticket fields have the correct interrelations and adjust them to meet your requirements if needed. Besides, add any missing fields to Jira Service Management.
  7. Match agent profiles. There you can choose a default agent for all unassigned, deleted, or inactive users too.
  8. Establish connections, particularly for Status fields, between Help Scout and Jira Service Management.
  9. Tailor your Help Scout to Jira migration by choosing the pre-built automated customizations.
  10. Start a Free Demo Migration to see how the service will transfer 20 random tickets from your Help Scout to Jira Service Management.
  11. If you’re satisfied with the result, proceed with the payment and begin the full data migration.