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    by Knoeticalfor Jira Cloud
    Supported
    Knoetical supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Free app

    Knoetical helps businesses expedite their customer support ticket resolution

    Knoetical helps businesses expedite their customer support ticket resolution

    Knoetical helps businesses expedite their customer support ticket resolution

    More details

    Knoetical supercharges your favorite customer service platform by tagging support tickets, providing trend analysis over historical data and generating queries to search the knowledge base. At its core Knoetical is an API that provides AI applications as a service.

    Current release is in beta and we welcome all the feedback.

    This beta release includes following features

    • Data sync to train your own classification models
    • Priority suggestion
    • Label suggestion
    • Keyword extraction for KB search

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Knoetical provides support for this app.

    Vendor support resources

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2018-10-11

    Summary

    Required scopes changed

    Details

    Required scopes changed:

    • Added: WRITE

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Knoetical Ticket Analysis.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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