5
Customers have installed this app in at least 5 active instances.
    by JS-Factoryfor Jira Cloud
    Supported
    JS-Factory supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Add the checklist functionality to Jira Service Desk Requests

    Add the checklist functionality to Jira Service Desk Requests

    Add the checklist functionality to Jira Service Desk Requests

    Built for the Service Desk Agents

    Easy checklist creation

    Visual progress tracking

    The checklists are defined individually for each request type.

    Adding a checklist is as simple, as writing a text in bullets.

    The progress on the checklist is automatically calculated and also available as a custom fields (for example on the issues filter).

    More details

    • This app has been design for the Jira Service Desk agents.
    • You can define individual checklists for each request types.
    • The Service Desk Agents follow the checklists and at the same the the issue reporter is being notified about the progress through the comments.
    • Individual tasks (bullets from the checklist) can be marked internal to skip the notifications.
    • The checklist progress can be verified by the workflow on the issue closure (or any other step) to enforce checklist completion.
    • Agents can remove the non-applicable checklist steps, however the full audit log of this action is recorded (for the future verification).
    • Advance users can use powerful Jinja templating engine to make the checklist interactive (add conditions, loops, refer to the issue fields, etc).

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $2.5
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    JS-Factory provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2019-10-22

    Summary

    The user interface has been updated

    Details

    • More powerful checklist tables
    • External links
    • Public or Internal comments on the task completion
    • Custom comments on compilation
    • Conditions
    • Custom fields (for progress tracking)
    • Skipping (removing) not applicable tasks
    • and much more, however this release is not backward compatible.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Service Desk Checklists.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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