34
Customers have installed this app in at least 34 active instances.
    by Koncis ApSfor Jira Cloud
    Supported
    Koncis ApS supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Display extra fields and selection/criteria on the customers request list. With CSV Export and multi column sorting

    Display extra fields and selection/criteria on the customers request list. With CSV Export and multi column sorting

    Display extra fields and selection/criteria on the customers request list. With CSV Export and multi column sorting

    Extra fields (and sorting)

    Extra criteria (survives page refresh)

    Show on request view as well

    Add a bunch of new fields to the request explorer list. When CSV exporting, the fields are included as well.

    A lot of fields are supported, this shows only some of them

    The fields can be shown on requests as well. They will show under "Shared with".

    More details

    Ultimate Request Explorer extends Jira Service Desk Cloud with a configurable request explorer for customers, that includes:

    • Add more fields: Labels, Priority, Resolution, Status, Created (range), custom fields and much more.
    • Sort the fields as well (where applicable)
    • Add more criteria fields: Labels, Priority, Created, Select/User/Date customfields and much more.
    • Enable CSV Export (all or current).
    • Display the fields on requests as well (right under "Shared with"). - Control visibility on fields/criteria with groups, organisations and users.
    • Control scope of fields on on specific service desks.
    • Let your customer decide which fields to show, and re-order the columns as well! (of course still restricted by visibility and scope)

    And finally:

    Your get own subdomain (still, with logo and title) https://atlassiansitename.requestexplorer.com, that remembers last used criteria, sorting and so on for all customers. Copy the url for bookmarking later.

    If you need a special field, let us know!

    Reviews for cloud

    (4)
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    by Daya Thomas on 2019-08-09
    Got what I wanted in this app as I need a better UI for customer portal Requests list. However, I added a Description field. When I sort on Description all my requests disappear. I can't get them back until I remove Description. And the csv export does not work for All, it still exports current view only.
    Was this review helpful?YesNo
    by Alfonso Balsera on 2019-06-16
    Does exactly what SD portal side lacks out of the box. The ability to choose your fields to display in the portal queue. Also allows to add some restrictions which makes this add-on adapt to multiple scenarios. For me, the need to add more fields to the view is a necessity, this add-on does just that. I can also hide/show fields based on role/groups.
    Was this review helpful?YesNo
    Koncis ApS

    Thank your for the kind words, BR Jonas

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $1
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.5
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Koncis ApS provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2019-05-13

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Ultimate Request Explorer (JSD Cloud).
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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