Merge Agent for Jira (JSM Queue & Backlog Issue Merger)

by codefortynine

works with Jira Cloud

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Key highlights of the appMerge issues & any issue content. Merge duplicate issues & consolidate related work items. Issue merger for your JSM tickets

watch Merge Agent for Jira (JSM Queue & Backlog Issue Merger) video

Merge multiple issues, tickets or tasks into one

Duplicate issues or tickets & migrate relevant information in one primary work item

Merge & copy descriptions, comments, attachments, watchers from one or multiple work items into other tickets across spaces & work types

Transition outdated tickets while merging

Keep JSM Queues, Service Desks, Jira Instances & Spaces in order

Resolve or close duplicate customer requests while merging

Merge & transition workflows during customer support

Smart backlog & queue merging strategies

Sync comments from source ticket to target ticket

Merge Agent automatically syncs new comments from source work items into target work items

When tickets are merged, all relevant details join up-to-date in a single ticket & prevent the loss of relevant information

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More details

Merge Agent for Jira simplifies the process of combining Jira work items.

Whether you’re dealing with duplicate tickets or need to consolidate related tasks. By merging and cleaning up your backlog or duplicate customer requests in Jira Service Management (JSM), you’ll regain focus and keep your Jira instance, Service management and Space Boards clean

tackle a large number of work items at once
efficient queue and backlog mangement
preserve relevant information
consolidate related work items
automatically synchronize new comments

Key Features

Merge duplicate customer requests when working with JSM
Stay up to date by synchronizing new comments from source issues into target issues automatically
Migrate work item data into any other work items across spaces and work types
Merge fields and custom fields, attachments, comments, the work log and much more
Merge work item links, votes or watchers

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Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Integration permissions

Merge Agent for Jira (JSM Queue & Backlog Issue Merger) integrates with your Atlassian app

Version information

Version 2.0.0•for Jira Cloud

Release date: Jan 12th 2026
Summary: Migration to Connect-On-Forge
Details: Migration to Connect-On-Forge
Payment model: Paid via Atlassian
License type: Commercial