EduBrite LMS for Jira Service Management
- Jira Service Management
Training and Assessment / LMS add-on by EduBrite
Training recommendations in the customer portal
On customer portal, Gilly shows training recommendations when customers search for any existing solution for their problems before they create a new support request
Training Dashboard for customers/agents
Customers can enroll in trainings and launch self-paced courses right from search results or from the training dashboard. The training dashboard is also available for agents to get trained on trainings relevant for them.
Training recommendations by agent
Agents can see customer's Training History, from the issue details page, and they can also search and recommends trainings to customers as part of issue resolution
EduBrite LMS App for Jira Service Management (JSM) provides Training and assessment for both customers and agents. On customer portal issue reporters are shown relevant trainings (e.g. micro-learning resources, upcoming instructor-led training sessions, self-paced courses) when they search for specific issues to guide to them.
Integrated training dashboard in the Customer portal shows available training for customers which they can take to educate themselves before opening a ticket. An integrated training dashboard for agents shows relevant trainings for agents to better support customers.
While assisting the customer an agent has full information about issue reporter's training history to better understand their training needs. Agents can search and make appropriate training recommendations, which an issue reporter can view in the details of the ticket.
Bring the power of education right where it's needed most to deflect your support cases and try out EduBrite LMS app for JSM Today!
Privacy and security
Training search results on customer portal