Customers have installed this app in at least 2 active instances.
    by EduBrite Systems Inc.for Jira Server 7.6.4 - 8.9.1
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    EduBrite Systems Inc. supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Training and Assessment / LMS add-on by EduBrite

    Training and Assessment / LMS add-on by EduBrite

    Training and Assessment / LMS add-on by EduBrite

    Training recommendations in the customer portal

    Training Dashboard for customers/agents

    Training recommendations by agent

    On customer portal, Gilly shows training recommendations when customers search for any existing solution for their problems before they create a new support request

    Customers can enroll in trainings and launch self-paced courses right from search results or from the training dashboard. The training dashboard is also available for agents to get trained on trainings relevant for them.

    Agents can see customer's Training History, from the issue details page, and they can also search and recommends trainings to customers as part of issue resolution

    More details

    EduBrite LMS App for Jira Service Desk provides Training and assessment for both customers and agents. On customer portal issue reporters are shown relevant trainings (e.g. micro-learning resources, upcoming instructor-led training sessions, self-paced courses) when they search for specific issues to guide to them.

    Integrated training dashboard in the Customer portal shows available training for customers which they can take to educate themselves before opening a ticket. An integrated training dashboard for agents shows relevant trainings for agents to better support customers.

    While assisting the customer an agent has full information about issue reporter’s training history to better understand their training needs. Agents can search and make appropriate training recommendations, which an issue reporter can view in the details of the ticket.

    Bring the power of education right where it’s needed most to deflect your support cases and try out EduBrite LMS app for Jira Service Desk Today!

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    Reviews for server

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    by Fabian Lopez (Community Leader) on 2018-09-26
    I used the Confluence version on vxvista.org and it is a really good tool to embed a LMS into Atlassian applications. I will try this one soon.
    1 out of 1 found this review helpful
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$32550 users$600100 users$1,100250 users$2,200500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    EduBrite Systems Inc. provides support for this app.

    Vendor support resources


    Find out how this app works.


    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.


    Version 3.39.3 Jira Server 7.6.4 - 8.9.1 Released 2020-05-24


    Indexed term search and JSD 4.9 Compatibility upgrade


    • Portal and Training search perform indexed search on uploaded document lessons
    • Auto navigation to search term occurrences for indexed search results
    • Compatibility with Jira 8.9, JSD 4.9


    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate EduBrite LMS App for Jira Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for EduBrite LMS App for Jira Service Desk. You're prompted to log into MyAtlassian. EduBrite LMS App for Jira Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older EduBrite LMS App for Jira Service Desk versions compatible with your instance, you can look through our version history page.

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