Smart Queues for Jira Service Management

for Jira Cloud
73 installs
  • Supported
  • Jira Service Management

Empower agents to save time and increase productivity by sorting, filtering, and searching for issues in their JSM queues

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Save time and manage queues more efficiently

Give agents the tools they need to quickly and easily organize, prioritize, and respond to their most critical issues for faster resolution times — no need for admins to configure dozens of custom queues anymore!

Find key issues within your queues using filters

Filter by one or more data points across multiple columns or search for a specific keyword or phrase to instantly locate specific issues in your queue as soon as you start typing or when you select a value.

Customize your queues with advanced sorting

Sort data by one or more columns and combine with custom filters for even more control over your queues. Smart Queues remembers your filter and sort selections so you can go back to your view with one click.

More details

Agents can now sort, filter, and search within their queues to create views that make it easier to identify and prioritize their issues.


  • Filter issues by one or more keywords and field values across multiple columns
  • Combine filters with single- or multi-column sorting for even more customized views
  • Queue filter and sort options are maintained even after you leave the page
  • Smart Queues builds on your existing queue configuration, so no additional setup is required after installation

Smart Queues has a dual mission to empower agents and feed children in need. Profits are donated to trusted global charities that share our mission.

The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


This app is not part of the Marketplace Bug Bounty program. Learn more
This partner has completed the Security Self-Assessment Program. Learn more


Integration Details

Smart Queues for Jira Service Management integrates with your Atlassian product. This remote service can:

  • Write data to the host application
  • Read data from the host application