11
Customers have installed this app in at least 11 active instances.
    by Feed Three Atlassian Apps (an Appfire company)for Jira Cloud
    Supported
    Feed Three Atlassian Apps (an Appfire company) supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Empower agents to save time and increase productivity by sorting, filtering, and searching for issues in their JSD queues

    Empower agents to save time and increase productivity by sorting, filtering, and searching for issues in their JSD queues

    Empower agents to save time and increase productivity by sorting, filtering, and searching for issues in their JSD queues

    Save time and manage queues more efficiently

    Find key issues within your queues using filters

    Customize your queues with advanced sorting

    Give agents the tools they need to quickly and easily organize, prioritize, and respond to their most critical issues for faster resolution times — no need for admins to configure dozens of custom queues anymore!

    Filter by one or more data points across multiple columns or search for a specific keyword or phrase to instantly locate specific issues in your queue as soon as you start typing or when you select a value.

    Sort data by one or more columns and combine with custom filters for even more control over your queues. Smart Queues remembers your filter and sort selections so you can go back to your view with one click.

    More details

    Agents can now sort, filter, and search within their queues to create views that make it easier to identify and prioritize their issues.

    Highlights:

    • Filter issues by one or more keywords and field values across multiple columns
    • Combine filters with single- or multi-column sorting for even more customized views
    • Queue filter and sort options are maintained even after you leave the page
    • Smart Queues builds on your existing queue configuration, so no additional setup is required after installation

    Every purchase directly supports our Feed Three mission to provide children with the essentials they need to live healthy, happy lives.

    Appfire is an award-winning Platinum Top Vendor and has been a global authority in the Atlassian ecosystem for 13 years. Our Feed Three, Bob Swift, and Wittified brands comprise the largest portfolio on the Atlassian Marketplace with over 60 apps, 1 million downloads, and 10,000 customers.

    Download a free trial of Smart Queues for JSD today!

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $10
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $2
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    If you've opted for annual billing for your Atlassian product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Feed Three Atlassian Apps (an Appfire company) provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2018-11-26

    Summary

    Save time and improve agent efficiency — sort, filter, and search JSD queues

    Details

    Smart Queues for Jira Service Desk is the flagship product under Appfire’s newest brand of Atlassian apps, Feed Three.

    Using Smart Queues for JSD, agents can now sort, filter, and search within their queues to create custom views on the fly that make it easier to identify and prioritize their most critical issues.

    Highlights:

    • Filter issues by one or more keywords and field values across multiple columns
    • Combine filters with the ability to sort one or more columns for even more customized views
    • Queue filter and sort options are maintained even after you leave the page
    • Smart Queues builds upon the native queue configuration, so no additional setup is required after installation and agents can get up and running in no time

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Smart Queues for Jira Service Desk.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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