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Issue Details for Jira Service Desk

by Eren Aygunesfor Jira Cloud

Unsupported

Jira Service Management

Unsupported

Jira Service Management

Unsupported

Jira Service Management

Free app

Shows additional fields and stats in the customer portal such as assignee, time spent and who's viewing the page

Shows additional fields and stats in the customer portal such as assignee, time spent and who's viewing the page

Shows additional fields and stats in the customer portal such as assignee, time spent and who's viewing the page

More details

This is the first version of the addon.

The addon adds new fields and stats in the customer portal. The fields are: Technician (a.k.a. assignee), Time Spent (time logged into the issue) and Who's Viewing (list of people who visited the ticket within the last 10 minutes.

Update 2018-12-01: Addon now also shows "Remaining Estimate" field, as per customer request.

Reviews for cloud

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by Timothy Bassett on 2020-03-10

The plugin does not work. No changes showing on the ticket and when I check the fields, I couldn't find anything. I did as much testing as possible to get his plugin to work. After spending nearly an hour on it, I had to give it a pass.

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by Eric Gemme on 2020-02-05

Hi, On JIRA Service Desk Cloud, this plugin shows random assignees when an issue is unassigned. What is even freaking is that those random assignees are not from our instance but from another one. I should uninstall this for security compliance reasons since showing data from somewhere out of controle is not acceptable.

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by Muhammet Ayal on 2020-02-04

Hi, Is there server version?

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by Thomas Papougnot on 2020-01-16

Hi, I installed this add-on to display the assignee's name. It works well BUT extra fields are confusing users A LOT, especially "Who's Viewing" field which is randomly valued by default by someone-in-the-world's name. I am still torn between the interest of displaying the assignee's field and the confusion generated by this useless other field. It would be so nice to be able to select the fields we want show... IMO it would then worth the four stars :) Thanks !!!

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by Raphael KLEIN on 2019-02-18

Hi, Then feature works fine, would have prefer an option to enable/disable the fields to be show.. Thanks.

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Cloud Pricing

Server Pricing

Data Center Pricing

Support is not available for this app.

Vendor support resources

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Versions

1.0.1-ACJira Cloud • Released 2018-07-30

Summary

App title update

Details

Addon title updated as per Atliassian guidelines.

Installation

Log into your Jira instance as an admin.
Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
Locate Issue Details for Jira Service Desk.
Click Install to download and install your app.
You're all set! Click Close in the Installed and ready to go dialog.