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    Issue Details for Jira Service Desk

    by Eren Aygunesfor Jira Cloud
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Free app

    Shows additional fields and stats in the customer portal such as assignee, time spent and who's viewing the page

    Shows additional fields and stats in the customer portal such as assignee, time spent and who's viewing the page

    Shows additional fields and stats in the customer portal such as assignee, time spent and who's viewing the page

    More details

    This is the first version of the addon.

    The addon adds new fields and stats in the customer portal. The fields are: Technician (a.k.a. assignee), Time Spent (time logged into the issue) and Who's Viewing (list of people who visited the ticket within the last 10 minutes.

    Update 2018-12-01: Addon now also shows "Remaining Estimate" field, as per customer request.

    Reviews for cloud

    (6)
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    by Raphael KLEIN on 2019-02-18
    Hi, Then feature works fine, would have prefer an option to enable/disable the fields to be show.. Thanks.
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    by Shashank Agrawal on 2019-01-11
    It would be really good if you can add original estimate, since we estimate the task that client provides and only once client approvers we start the work. Any docs on how do i use the plugin?
    Was this review helpful?YesNo
    by Amel Avdic on 2018-12-06
    Is there any option to edit it for my jira instance? Is there an chance to add Estimate Time? Thank you for adding "Remaining Estimate", this is very helpful. It would be great to add the field Original Estimate, so that the users can see complete Time tracking (Original Estimate and Remaining Estimate). Your plugin is one of my favorites.
    Was this review helpful?YesNo
    Eren Aygunes

    It is possible but I would like to keep it simple (and not disturb existing customers who might consider it as 'too much info') - I believe overall estimate is more for technicians rather than customers. Overall Estimate can already be obtained by summing time spent and remaining estimate.Regards,Eren

    by Merve Rendeci on 2018-08-29
    Great app and nice support. Helps to see who handle our tickets and how much time they spent. Especially time spent display is very helpful for us.
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Support is not available for this app.

    Vendor support resources

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    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud • Released 2018-07-30

    Summary

    App title update

    Details

    Addon title updated as per Atliassian guidelines.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Issue Details for Jira Service Desk.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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