Advanced Portal Reports for Jira Service Management
- Jira Service Management
- Jira Software
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Provide powerful reports and extended search for your JSM customers
Extended Customer Portal reports
Provide your customers with an extended report for each of their JSM tickets
Additional details for portal ticket listings
Your customers can view additional details (including SLA) for each request on the Service Management Customer Portal
Administrative control
Projects administrators can easily provide customers with access to hand picked data only
More details
Provide reporting transparency and extended search to your customers by enabling them to make reports within the JSM Customer Portal and find tickets using data stored in any Jira field, incl. SLA and Asset fields.
Advanced Portal Reports has two main features:
1. Advanced Requests Report
Configuration options for the administrator:
- Select projects to have access to the advanced report
- Select projects to have access to all requests incl. those created by other customers
- Set which request fields to be seen in the report
Report on the Customer Portal:
- Report columns match the fields that the Service Desk administrator has allowed
- Filter, Search for tickets
- Export requests details to Excel or CSV file
2. Expose additional fields to be displayed on portal ticket listing
Book a short 20min demo today.
During the demo, you'll be able to see our product in action, ask any questions you may have, and give us some feedback on how our solution can best meet your needs.
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From Global configuration Select Time/Date format