Advanced Portal Reports for Jira Service Management

for Jira Cloud, Jira Server 8.14.0 - 9.14.0, Jira Data Center 8.14.0 - 9.14.0 and more
1,265 installs
Cloud Security Participant
  • Supported
  • Jira Service Management
  • Jira Software

Provide powerful reports and extended search for your JSM customers

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Extended Customer Portal reports

Provide your portal customers with:

· an extended report for each of their JSM tickets.

· a graphical report (Created vs Resolved line chart) showing the relation between created and resolved tickets over a given period

Additional details for portal ticket listings

Your customers can view additional details (including SLA) for each portal ticket on the Service Management Customer Portal

Administrative control

Projects administrators can easily provide customers with access to hand picked data only

More details

Provide reporting transparency and extended search to your customers by enabling them to make reports within the JSM Customer Portal and find tickets using data stored in any Jira field, incl. SLA, Asset and custom fields.

Advanced Portal Reports has two main features:

1. Advanced Requests Report

Configuration options for the administrator:

  • Select projects to have access to the advanced report
  • Select projects to have access to all requests incl. those created by other customers
  • Set which request fields to be seen in the report

Report on the Customer Portal:

  • Report columns match the fields that the Service Desk administrator has allowed
  • Filter, Search for tickets
  • Export requests details to Excel or CSV file

Created vs. Resolved chart on the Customer Portal:

  • Based on the data in the report, customers can see a Created vs Resolved chart

2. Expose additional fields to be displayed on portal ticket listing

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Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

Advanced Portal Reports for Jira Service Management integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application

Gallery

Select a Service Desk from a searchable filter