Advanced Portal Reports for Jira Service Management

for Jira Cloud, Jira Server 8.15.0 - 9.11.1, Jira Data Center 8.15.0 - 9.11.1 and more
1,192 installs
Cloud Security Participant
  • Supported
  • Jira Service Management
  • Jira Software

Provide powerful reports and extended search for your JSM customers

YouTube's thumbnail image for the video.

Extended Customer Portal reports

Provide your customers with an extended report for each of their JSM tickets

Additional details for portal ticket listings

Your customers can view additional details (including SLA) for each portal ticket on the Service Management Customer Portal

Administrative control

Projects administrators can easily provide customers with access to hand picked data only

More details

Provide reporting transparency and extended search to your customers by enabling them to make reports within the JSM Customer Portal and find tickets using data stored in any Jira field, incl. SLA and Asset fields.

Advanced Portal Reports has two main features:

1. Advanced Requests Report

Configuration options for the administrator:

  • Select projects to have access to the advanced report
  • Select projects to have access to all requests incl. those created by other customers
  • Set which request fields to be seen in the report

Report on the Customer Portal:

  • Report columns match the fields that the Service Desk administrator has allowed
  • Filter, Search for tickets
  • Export requests details to Excel or CSV file

2. Expose additional fields to be displayed on portal ticket listing

Book a short 20min demo today.

During the demo, you'll be able to see our product in action, ask any questions you may have, and give us some feedback on how our solution can best meet your needs.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Advanced Portal Reports for Jira Service Management integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application


Select a Service Desk from a searchable filter