Advanced Portal Reports for Jira Service Management

Name: Advanced Portal Reports for Jira Service Management
Rating: 3.473684210526316 (38 reviews)

by Nemetschek Bulgaria

works with Jira Cloud, Jira Server 9.0.0 - 9.17.5, Jira Data Center 10.0.0 - 10.6.0 and more

OVERALL RATINGS
INSTALLS: 1,476
SUPPORT: Partner Supported
TRUST SIGNALS

Overview

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Pricing

Privacy & Security

Support

Installation

Key highlights of the appProvide powerful reports and extended search for your JSM customers

watch Advanced Portal Reports for Jira Service Management video

Extended Customer Portal reports

Provide your portal customers with:

· an extended report for each of their JSM tickets.

· a graphical report (Created vs Resolved line chart) showing the relation between created and resolved tickets over a given period

Additional details for portal ticket listings

Your customers can view additional details (including SLA) for each portal ticket on the Service Management Customer Portal

Administrative control

Projects administrators can easily provide customers with access to hand picked data only

Supporting media

More details

Let your customers make reports on the JSM Customer Portal and find tickets using data stored in any Jira field, incl. SLA, Asset and custom fields.

Advanced Portal Reports has two main features:

1.Advanced Requests Report

Configuration options for the administrator:

Select projects to have access to the advanced report
Select projects to have access to all requests incl. those created by other customers
Set which request fields to be seen in the report
Show charts

Report on the Customer Portal:

Report columns match the fields that the Service Desk administrator has allowed
Filter, Search for tickets
Export requests details to Excel or CSV file

Charts on the Customer Portal:

Based on the data in the report, customers can see:

Created vs Resolved chart
SLA met vs breached chart with filters for Priority and SLA

2.Expose additional fields to be displayed on portal ticket listing

Book a short 20min demo today where you can see our product in action.

Resources

Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Integration permissions

Advanced Portal Reports for Jira Service Management integrates with your Atlassian product

Version information

Version 10.0.221-AC•for Jira Cloud

Release date: May 14th 2025
Summary: Minor version update
Details: Minor version update
Payment model: Paid via Atlassian
License type: Atlassian Closed-Source