39
Customers have installed this app in at least 39 active instances.
39
Customers have installed this app in at least 39 active instances.
    by InfosystaTop Vendor
    Infosysta is a Top Vendor. Top Vendors have high standards for app quality, reliability, and support.

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    for Jira Cloud and Jira Server 7.2.0 - 7.12.3
    Supported
    Infosysta supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Infosysta supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Transform your Jira service desk portal into a mobile app, suitable for Android and iOS mobile devices

    Transform your Jira service desk portal into a mobile app, suitable for Android and iOS mobile devices

    Transform your Jira service desk portal into a mobile app, suitable for Android and iOS mobile devices

    Create and Track requests on the go

    Collaborate with the agents anywhere anytime

    Instant updates through push notifications

    Stay connected from your mobile with simple access to all your service desk requests. Create new requests or check your opened requests, closed requests, requests created by you, requests created by anyone ...

    Native UI elements with fast access to all requests info, check all the request history and collaborate on the requests by adding comments, making status transitions, uploading attachments...

    Your customer won't miss any new updates with Real-time push notifications on their Android and iOS Mobile devices

    Create and Track requests on the go

    Collaborate with the agents anywhere anytime

    Instant updates through push notifications

    Stay connected from your mobile with simple access to all your service desk requests. Create new requests or check your opened requests, closed requests, requests created by you, requests created by anyone ...

    Native UI elements with fast access to all requests info, check all the request history and collaborate on the requests by adding comments, making status transitions, uploading attachments...

    Your customer won't miss any new updates with Real-time push notifications on their Android and iOS Mobile devices

    More details

    Get started by downloading your mobile application from Google Play Store or from Apple App Store.

    The Mobile applications allow your Jira service desk customers to view and interact with your issues on the go with a user-friendly interface.

    Collaborating faster than ever:

    • Create and transition requests
    • Collaborate with agents comments to the request
    • Add multiple attachments to your request
    • Get a real-time push notification of important updates
    • Filter your open requests, closed, created by you...
    • And much much more...

    More details

    Get started by downloading your mobile application from Google Play Store or Apple App store.

    The Mobile applications allow your Jira service desk customers to view and interact with your issues on the go with a user-friendly interface.

    Collaborating faster than ever:

    • Create and transition requests
    • Collaborate with agents comments to the request
    • Add multiple attachments to your request
    • Get a real-time push notification of important updates
    • Filter your open requests, closed, created by you...
    • And much much more...

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    Reviews for server

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    by billy molokwane on 2018-10-19
    The App Meets our requirements and if anything goes wrong the Engineers are quick to assist.
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    Reviews for Data Center

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$42950 users$792100 users$1,452250 users$2,904500 & upAdditional pricing details
    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.50
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    If you've opted for annual billing for your Atlassian product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Infosysta is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Infosysta is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2018-07-17

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 1.1.0 Jira Server 7.2.0 - 7.12.3 Released 2018-07-16

    Summary

    Control push notifications to the mobile apps from Jira administration section

    Details

    • Control the enable/disable of push notifications per project from the administration section of add-ons inside Jira
    • Minor improvements & enhancements
    • Bug-fixes & much more

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Mobile for Jira Service Desk Portal via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Mobile for Jira Service Desk Portal. You're prompted to log into MyAtlassian. Mobile for Jira Service Desk Portal begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Mobile for Jira Service Desk Portal versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Mobile for Jira Service Desk Portal.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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