JSM Mobile - Service Management Portal

works with Jira Cloud, Jira Server 9.0.0 - 9.12.15, Jira Data Center 11.0.0 - 11.1.1 and more

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SUPPORT: Partner Supported
TRUST SIGNALS

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Overview

Reviews

Pricing

Privacy & Security

Support

Installation

Key highlights of the appTransform Jira Service Management portal into a mobile app and facilitate your help center accessibility

watch JSM Mobile - Service Management Portal video

Create and Track requests using Mobile app

JSMobile allows users to easily access your Jira Service Management Portal to create, track, update requests on the go

Collaborate with the Agents anywhere anytime

Check all the requests and collaborate by adding comments, making status transitions, uploading attachments through a native and friendly user interface

Boost ITSM through push notifications

Your customer won't miss any updates with Real-time push notifications on their Android and iOS Mobile devices

Supporting media

More details

Get Started | User's Guide | Get Your Own Branded App | Contact Support

Find the app on Play Store | App Store | AppGallery

The JSM Mobile application allows your Jira Service Management Portal customers to access and interact on the requests on the go with a user-friendly interface. Boost your customers' ITSM experience!

Exclusive Options:

Secure sign-on
Amazing user-experience
SLA

Extended Options in 3rd-party integration:

Standard Options:

Create and transition requests
Comment on incoming requests
Add multiple attachments to the requests
Get a real-time push notification of important updates
Filter open requests, closed, created by the user

Resources

Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Version information

Version 1.5.1_J11•for Jira Data Center 11.0.0 - 11.1.1

Release date: Nov 4th 2025
Summary: release a fix for jsm cutstomer access for jira 10 and above
Details: release a fix for jsm and jsm brandedcutstomer access for jira 10 and above
Payment model: Paid via Atlassian
License type: Commercial