JSM Mobile - Service Management Portal

Our clients requested some mobile solutions which should be more useful than the standard mobile-site with the customer portal. After some research, we decided to use this add-on with the linked mobile apps. It's very helpful and saves a lot of time. One remark should be clarified. Your payments depend on the count of your internal users(team), not on the cont of the client's profiles. Thanks for this product!

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  Infosysta Apps

  Hi Щепак,

  Thank you for taking the time to leave us a review!

  We are so happy to hear that we are meeting your expectations.

  Best Regards,

  Support team

We use this App with our distributors worldwide and are very happy with this solution. All requests/issues could be solved by the support team very quick which is a great bonus!

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  Infosysta Apps

  Thanks for the positive review! We're happy to hear that our App has been working well for you and that our support team was able to quickly resolve any issues. We appreciate your business and are always here to help if you need us.

No forms support for Cloud is just ridiculous.

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  Infosysta Apps

  We ask you Jim to join us in voting for JSDCLOUD-10671, as we're too can't wait for Atlassian to bring support for Forms API to allow vendors integrate with. please update your review accordingly, its on Atlassian, not on us 😉

Despite the fact you can access JSM portal/help center via a mobile browser, sometimes it's recommended (or even necessary) to use the actual app. JSM Mobile covers most of the functionalities, and we hope support for the new Forms feature will be available soon :) Also, cheers to the vendor support team that's handling requests - they've provided fast and efficient help via their portal. 🎉

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  Infosysta Apps

  Hi Tomislav,

  Thank you for taking the time to leave us a review!

  We are so happy to hear that we are meeting your expectations :)

  Best Regards,

  Support team

Hi, I create a ıtsm project for a customer. I added the dynamic forms and some customfields but ı can not see the that fields and forms in mobile app. How can we solve this problems?

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  Infosysta Apps

  Thanks for your feedback, please submit a ticket to help in fixing your issue