404
Customers have installed this app in at least 404 active instances.
404
Customers have installed this app in at least 404 active instances.
404
Customers have installed this app in at least 404 active instances.
    by Infosystafor Jira Cloud, Jira Server 8.0.0 - 8.17.0, Jira Data Center 8.0.0 - 8.17.0 and more versions
    Versions available for Jira Server 7.2.0 - 7.13.18
    Jira Data Center 7.2.0 - 7.13.18
    Supported
    Infosysta supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Supported
    Infosysta supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Supported
    Infosysta supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    SUPPORTS MOBILE
    This app is optimized for mobile experience.

    Transform Jira Service Management portal into a mobile app and facilitate your help center accessibility

    Transform Jira Service Management portal into a mobile app and facilitate your help center accessibility

    Transform Jira Service Management portal into a mobile app and facilitate your help center accessibility

    Create and Track requests using Mobile app

    Collaborate with the Agents anywhere anytime

    Boost ITSM through push notifications

    JSMobile allows users to easily access your Jira Service Management Portal to create, track, update requests on the go

    Check all the requests and collaborate by adding comments, making status transitions, uploading attachments through a native and friendly user interface

    Your customer won't miss any updates with Real-time push notifications on their Android and iOS Mobile devices

    Create and Track requests using Mobile app

    Collaborate with the Agents anywhere anytime

    Boost ITSM through push notifications

    JSMobile allows users to easily access your Jira Service Management Portal to create, track, update requests on the go

    Check all the requests and collaborate by adding comments, making status transitions, uploading attachments through a native and friendly user interface

    Your customer won't miss any updates with Real-time push notifications on their Android and iOS Mobile devices

    Create and Track requests using Mobile app

    Collaborate with the Agents anywhere anytime

    Boost ITSM through push notifications

    JSMobile allows users to easily access your Jira Service Management Portal to create, track, update requests on the go

    Check all the requests and collaborate by adding comments, making status transitions, uploading attachments through a native and friendly user interface

    Your customer won't miss any updates with Real-time push notifications on their Android and iOS Mobile devices

    More details

    Get started by downloading your mobile application from Google Play Store or Apple App store.

    JSMobile application allows your Jira Service Management Portal customers to access and interact on the requests on the go with a user-friendly interface.

    Boost your customers ITSM experience:

    • Create and transition requests
    • Comment on the requests
    • Add multiple attachments to the requests
    • Get a real-time push notification of important updates
    • Filter open requests, closed, created by the user
    • Integration with 3rd party apps (Insight, Elements Connect - external data fields, Custom Charts for Jira)

    Get your fully branded JSMobile applications with all its functionalities, and allow your customers to reach you through an app with your company name, logo, and colors listed on Google Play Store and Apple App Store.

    More details

    Get started by downloading your mobile application from Google Play Store or Apple App store.

    JSMobile application allows your Jira Service Management Portal customers to access and interact on the requests on the go with a user-friendly interface.

    Boost your customers ITSM experience:

    • Create and transition requests
    • Comment on the requests
    • Add multiple attachments to the requests
    • Get a real-time push notification of important updates
    • Filter open requests, closed, created by the user
    • Integration with 3rd party apps (Insight, Elements Connect - external data fields, Custom Charts for Jira)

    Get your fully branded JSMobile applications with all its functionalities, and allow your customers to reach you through an app with your company name, logo, and colors listed on Google Play Store and Apple App Store.

    More details

    Get started by downloading your mobile application from Google Play Store or Apple App store.

    JSMobile application allows your Jira Service Management Portal customers to access and interact on the requests on the go with a user-friendly interface.

    Boost your customers ITSM experience:

    • Create and transition requests
    • Comment on the requests
    • Add multiple attachments to the requests
    • Get a real-time push notification of important updates
    • Filter open requests, closed, created by the user
    • Integration with 3rd party apps (Insight, Elements Connect - external data fields, Custom Charts for Jira)

    Get your fully branded JSMobile applications with all its functionalities, and allow your customers to reach you through an app with your company name, logo, and colors listed on Google Play Store and Apple App Store.

    Reviews for cloud

    (11)
    Sign in to write a review
    by CHIN CHEE KOO on 2020-09-03
    mobile apps comment sycn bugs.. the comment did not show up the correct comment on the android mobile apps
    Was this review helpful?YesNo
    by Щепак Дмитрий on 2020-07-07
    Our clients requested some mobile solutions which should be more useful than the standard mobile-site with the customer portal. After some research, we decided to use this add-on with the linked mobile apps. It's very helpful and saves a lot of time. One remark should be clarified. Your payments depend on the count of your internal users(team), not on the cont of the client's profiles. Thanks for this product!
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Infosysta

    Hi Щепак,

    Thank you for taking the time to leave us a review!

    We are so happy to hear that we are meeting your expectations.

    Best Regards,

    Support team

    by Earle G. Hall on 2020-03-28
    It would have been easier to install a satellite than to install this app... We are in 2020 folks.....
    Was this review helpful?YesNo
    Infosysta

    Hello Egh,

    We're sorry to hear that you have faced an issue with Mobile for Jira Service Desk Portal.

    Please check this link that shows the installation steps.

    For further help, please follow this link to create a support ticket and let us know the issues you are facing, We will make sure to fix any issue you have and provide the needed support.

    Best Regards,

    Support Team

    Reviews for server

    (11)
    Sign in to write a review
    by Swami Dridapada on 2020-11-07
    This app is simply Awesome! A Must - Have for raising / tracking /approving Jira tickets on the Go! I must mention that the support offered is incredibly fast. Just yesterday morning I had raised a request and the solution was released as an updated version on the play store by 10pm the same day. Hats off to support team.
    Was this review helpful?YesNo
    by Jeff Santos on 2020-03-27
    Really great app. Intuitive and easy to use, The support is very efficient as well.
    Was this review helpful?YesNo
    Infosysta

    Hi Jeff,

    Thank you for taking the time to leave us a review!

    We are so happy to hear that we are meeting your expectations.

    Best Regards,

    Support team

    by Juan José García Merino on 2019-07-30
    Great app. Easy to mange from mobile. Full Responsive and without lost nothing JSD functionalities. Notification of change of status of a request is missing, it's correct?
    Was this review helpful?YesNo
    by testcf on 2019-05-23
    Great plugin. Need more feature: 1、We use jeditor for jsd description,there are html code in it, create an issue from pc with jeditor description,then open this app found not rendered code in the requests, The format is ugly,can u imporve it? 2、Need i18n
    Was this review helpful?YesNo
    Infosysta

    Hi,

    Thank you for taking the time to leave a review!

    I'll make sure to add both features to the App backlog. If you wish, please raise a Support Ticket so we can keep you updated or to raise any other enhancements needed: https://css.infosysta.com/servicedesk/customer/portal/14/group/84

    Kind regards,

    Mobile for JSD Support Team

    by billy molokwane on 2018-10-19
    The App Meets our requirements and if anything goes wrong the Engineers are quick to assist.
    Was this review helpful?YesNo

    Reviews for Data Center

    (11)Sign in to write a review

    There are no reviews yet. Be the first to review this app.

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$10050 users$200100 users$500250 users$1,500500 & upAdditional pricing details
    50 users$250/year100 users$500/year250 users$1,200/year500 users$2,000/year750 users$3,000/year1000 & upAdditional pricing details
    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.5
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Infosysta provides support for this app.

    Infosysta provides support for this app.

    Infosysta provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2021-06-01

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 1.3.8_J8 Jira Server 8.0.0 - 8.17.0 Released 2021-06-11

    Summary

    General enhancements and bug fixing.

    Details

    • This update is mandatory to keep the notification feature working.
    • General enhancements and bug fixing.

    Versions

    Version 1.3.8_J8 Jira Data Center 8.0.0 - 8.17.0 Released 2021-06-11

    Summary

    General enhancements and bug fixing.

    Details

    • This update is mandatory to keep the notification feature working.
    • General enhancements and bug fixing.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate JSMobile - Service Management Portal via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for JSMobile - Service Management Portal. You're prompted to log into MyAtlassian. JSMobile - Service Management Portal begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older JSMobile - Service Management Portal versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate JSMobile - Service Management Portal.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.
    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate JSMobile - Service Management Portal via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for JSMobile - Service Management Portal. You're prompted to log into MyAtlassian. JSMobile - Service Management Portal begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older JSMobile - Service Management Portal versions compatible with your instance, you can look through our version history page.

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