JSM Mobile - Service Management Portal
Additional time may be available from the app vendor.
About Data Center trials
OVERALL RATINGS
INSTALLS
312
SUPPORT
- Partner Supported
Key highlights of the appTransform Jira Service Management portal into a mobile app and facilitate your help center accessibility
Create and Track requests using Mobile app
JSMobile allows users to easily access your Jira Service Management Portal to create, track, update requests on the go
Collaborate with the Agents anywhere anytime
Check all the requests and collaborate by adding comments, making status transitions, uploading attachments through a native and friendly user interface
Boost ITSM through push notifications
Your customer won't miss any updates with Real-time push notifications on their Android and iOS Mobile devices
Supporting media
More details
Get Started | User's Guide | Get Your Own Branded App | Contact Support
Find the app on Play Store | App Store | AppGallery
The JSM Mobile app lets your Jira Service Management customers access and manage requests on the go with an intuitive interface, enhancing their ITSM experience.
Exclusive Options:
- Jira Forms Support.
- Asset support, with the ability to scan asset objects.
- Secure sign-on
- Amazing user-experience
- SLA
Extended Options in 3rd-party integration:
- Elements Connect
- Translation for Jira Service Management
- Extension for Jira Service Management
- Refined for Jira | Sites & Themes (DC only for now, Cloud coming soon)
Standard Options:
- Create & View your forms Forms.
- In create scan your asset object for direct input
- Create and transition requests
- Comment on incoming requests
- Add multiple attachments to the requests
- Get a real-time push notification of important updates
- Filter open requests, closed, created by the user
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1.5.1_J11•for Jira Data Center 11.0.0 - 11.1.1
- Release date
- Nov 4th 2025
- Summary
- release a fix for jsm cutstomer access for jira 10 and above
- Details
release a fix for jsm and jsm brandedcutstomer access for jira 10 and above
- Payment model
- Paid via Atlassian
- License type
- Commercial