JSM Mobile - Service Management Portal

by Futurate

works with Jira Cloud, Jira Server 11.0.0 - 11.3.12, Jira Data Center 11.0.0 - 11.3.12 and more

30 Day Data Center trial · One trial per customer.
Additional time may be available from the app vendor.

OVERALL RATINGS
INSTALLS
SUPPORT: Partner Supported

Overview

Reviews

Pricing

Privacy & Security

Support

Installation

Key highlights of the appTransform Jira Service Management portal into a mobile app and facilitate your help center accessibility

Rich Comments, Right from Your Phone

With JSMobile, employees can add formatted comments, build tables, and attach files or media on the go, no need to switch to desktop to stay in the loop.

Collaborate with the Agents anywhere anytime

Check all the requests and collaborate by adding comments, making status transitions, uploading attachments through a native and friendly user interface

Requests and Notifications, All in One App

JSMobile brings your request list, forms, and real-time notifications together on mobile, so employees always know where things stand.

Supporting media

More details

Get Started | User's Guide | Get Your Own Branded App | Contact Support

Find the app on Play Store | App Store | AppGallery

The JSM Mobile app lets your Jira Service Management customers access and manage requests on the go with an intuitive interface, enhancing their ITSM experience.

Exclusive Options:

Jira Forms Support.
Asset support, with the ability to scan asset objects.
Secure sign-on
Amazing user-experience
SLA

Extended Options in 3rd-party integration:

Elements Connect
Translation for Jira Service Management
Extension for Jira Service Management
Refined for Jira | Sites & Themes (DC only for now, Cloud coming soon)

Standard Options:

Create & View your forms Forms.
In create scan your asset object for direct input
Create and transition requests
Comment on incoming requests
Add multiple attachments to the requests
Get a real-time push notification of important updates
Filter open requests, closed, created by the user

Resources

Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Version information

Version 1.5.1_J11•for Jira Data Center 11.0.0 - 11.3.12

Release date: Nov 4th 2025
Summary: release a fix for jsm cutstomer access for jira 10 and above
Details: release a fix for jsm and jsm brandedcutstomer access for jira 10 and above
Payment model: Paid via Atlassian
License type: Commercial